**Job Functions** **Lifecycle Management** * Principal contact for the assigned MNCs, handling support issues and overall lifecycle. * Provide onboarding guidance and educate customers and internal teams on CES processes and tools. * Communicate customer\-impacting issues and ensure customer needs are represented to Product teams. * Build strong cross\-department customer relationships and conduct quarterly service reviews. * Perform proactive outreach, including site visits, and act as 24/7 escalation point. **Collaboration with Sales** * Partner with Sales on contract renewals, upgrades, and account strategies. * Support RFPs requiring Customer Care input. **Revenue Protection** * Provide billing information, address billing\-related inquiries, and ensure timely issue resolution. **Trouble Reporting** * Act as escalation link between customers and internal teams to resolve service issues. **Other Responsibilities** * Share feedback with internal teams to improve processes. * Coordinate with the International Management Center for customer communication. * Identify implementation bottlenecks and propose solutions. * Perform other assigned duties and comply with all company policies. ***Must:*** * Bachelor’s Degree in Business Administration, Industrial Engineering, or equivalent experience in the Telecom field **Experience** * 3\+ years of customer management experience * 1\+ year of experience with billing, account statements, and financial operations **Skills** * Excellent communication skills * Project management skills * Proficiency in MS Office * Proficiency in MS Excel * Excellent customer service experience Job Type: Full\-time