**Before applying for a position, select your language preference from the options available in the top right corner of this page.** Explore your next opportunity at a Fortune Global 500 company. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams that will help you improve every day. We know what it takes to move UPS forward: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, there are positions ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. **Responsibilities:** * Provides excellent customer service. * Responds to customer inquiries within required service level agreement. * Identifies, prioritizes, and resolves complex issues delaying payment. * Develops, creates, and analyzes collection and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Submits recommendations to write\-off account balances. **Qualifications:** * Bachelor’s Degree or International equivalent \- Preferred * Bachelor’s Degree or International equivalent in Business or related field \- Preferred * Proficiency in the use of Microsoft Office products * English level: B2 or higher. * Prior Collections experience * Strong organizational and prioritization skills * Basic negotiation skills * Experience handling objections and gaining commitment \- Preferred * At least 6 months in current position Grade 008 Monday to Friday: 7:15 am \- 4:30 pm (44 weekly hours) Medellin, Hybrid. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.