**Job description:** **Join our team!** We offer an exceptional work environment where we prioritize people over numbers. We are not a typical call center, BPO, or collections company. We also do not provide customer service, so you won't have to deal with upset customers all day. We are looking for a responsible professional who is an expert in Artificial Intelligence, innovative, and detail-oriented. **Main responsibilities:** * Supervision of AI Agents and Quality Control. * Use of AI Assistants. * Team Leadership and Development. * Management of Operating Systems. * Process Optimization. * Data and Information Analysis. * Workflow Management. * Cross-functional Collaboration. * Compliance and Billing. * Performance Monitoring. * Best Practices and Innovation. Who are we looking for? * Person with minimum English level **B2\-C1\.** * University degree in business, finance, law, or equivalent. * **3–5 years of experience** in operations within financial services, fintech, or the legal industry, with at least **2–5 years in leadership roles.** * Experience in financial services, SaaS, legal field, or customer success. * **Availability to work full-time and on-site.** * **Submit resume in English.** Employment type: Full-time Salary: Negotiable Employment type: Full-time