Service Point Assistant

Description

Job Summary: We are seeking a Service Point Assistant to provide comprehensive patient care and support institutional commercial management and marketing, ensuring humanized service. Key Highlights: 1. Comprehensive and timely care for private patients. 2. Support in commercial management and marketing strategies. 3. Guaranteeing a humanized and high-quality service experience. Join our team! We are looking for a Service Point Assistant with at least one (1) year of experience in an IPS or the healthcare sector, who wishes to contribute their talent and strengthen their professional growth in user care and commercial management processes. Academic Qualifications Technician or Technologist in: Marketing, Commercial Management, Customer Service, Administrative Management, or related fields. Job Mission To provide comprehensive and timely care for private patients while supporting commercial management, customer follow-up, and institutional marketing strategies, ensuring a humanized and high-quality service experience. Main Responsibilities Manage private patient care via WhatsApp and other channels. Provide information on services, fees, and appointment scheduling. Conduct commercial and patient satisfaction follow-ups. Support commercial campaigns and marketing strategies. Handle PQRS (Petitions, Complaints, Claims, and Suggestions) and route requests to the corresponding departments. Required Knowledge Proficiency in Excel. Customer service. Digital channel and WhatsApp management. Competencies Assertive communication. Handling difficult customers. Adaptability. Creativity. Problem solving. Service orientation. Working Conditions Salary: $1,750,905 + current statutory benefits. Contract type: Fixed-term contract. Work schedule: Monday to Saturday, 7:00 a.m. to 5:00 p.m., totaling 44 hours per week. Workplace: Caldas, Antioquia.-Requirements- Minimum education: University / Technical program 1 year of experience Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aide, service