* A French company based in Paris, specializing in telecommunications, is looking for a professional passionate about customer relations and possessing excellent communication skills to join our team as a Client Relationship Manager through our partner AMS Algeria. If you are motivated to contribute to the success of a growing company in the communications sector, this opportunity is for you! * Responsibilities: * Oversee end\-to\-end management of technical incidents via phone support. * Quickly resolve technical issues by collaborating with cross\-functional teams. * Analyze customer needs and propose effective solutions to meet their expectations. * Ensure service level compliance (SLA) in all customer interactions. * Clearly communicate technical information to various audiences. * Efficiently manage tickets, prioritizing them based on urgency and impact. * Collaborate with internal teams to escalate and resolve high\-priority issues. * Answer phone calls via our interactive voice response system. * Manage requests via Zendesk: * Use Zendesk to manage all customer interactions. * Ensure rigorous follow\-up on requests, respecting response times and ensuring quality exchanges. * This position is for you if: * You have previous experience in customer service and/or sales. * You are always attentive, doing your best to understand customer needs and respond creatively. * You know how to offer personalized advice to get the best results and are constantly looking for ways to improve to ensure a satisfactory experience. * You are proficient in essential office tools. * You have an interest in digital technologies. * You are persistent and meticulous in project management. * You are thorough in customer follow\-up.