Technical Services Analyst

Description

Job Summary: Coordinate and track technical services, manage customer requests, document processes, and ensure proper service delivery. Key Highlights: 1. Key role in coordinating and tracking technical services 2. Responsibility for managing customer requests and customer service 3. Opportunity to work in an organized and detail-oriented environment Technical Services Analyst – Medellín **Sector: Electronic Security | 2 vacancies | On-site work** An electronic security company is seeking to hire **2 Technical Services Analysts**. We are looking for organized individuals with strong communication skills and the ability to coordinate and track multiple services simultaneously. In this role, you will be responsible for **receiving customer requests, coordinating their resolution, tracking technicians and contractors, and ensuring each service is properly documented and closed.** What will you do? * Receive and register customer service requests. * Review information and create cases in the management system. * Classify and prioritize services based on type and urgency. * Schedule and assign technicians or contractors according to specialization and location. * Manage access permits for customer sites. * Request equipment and materials required for each service. * Prepare quotations and manage their approval. * Track service progress and adherence to agreed timelines. * Keep customers informed about the status of their requests. * Coordinate and track technicians and contractors. * Verify technical reports, photographic records, and other supporting documents. * Perform preliminary service billing. * Review contractor invoices against completed work. * Organize documentation for closure and handover to Billing. What do we require? * Technician degree in **administrative, logistics, industrial, or electronic fields**. * Students in related disciplines from the **8th semester onward** are also eligible. * Technicians in these fields with experience exceeding the minimum requirement. * Minimum **1 year of experience** in technical service scheduling, case management, help desk, or administrative support for field operations. * Intermediate-level **Excel proficiency**, including filters, pivot tables, VLOOKUP or XLOOKUP, and conditional formatting. * Experience using **CRM or case management tools**. * Knowledge of quotation preparation and cost control. **Preferred qualifications:** Experience in electronic security, CCTV, alarm systems, or access control, as well as experience managing personnel access permits to corporate customer sites. What are we looking for in you? A person who: * Is organized and capable of handling multiple services simultaneously. * Can effectively track tasks and maintain control over pending items. * Communicates clearly and courteously with customers, technicians, and contractors. * Pays attention to detail. * Demonstrates initiative and the ability to work autonomously. * Knows when to resolve issues independently and when to escalate them. * Maintains high-quality work even during periods of high demand. Employment Conditions **Salary:** $2,100,000 + $249,095 transportation allowance **Contract:** Fixed-term for 1 year **Work modality:** On-site **Workplace:** Medellín – Carrera 67B #48D-52 **Working hours:** * Monday to Thursday: 7:00 a.m. to 4:30 p.m. * Friday: 7:00 a.m. to 3:30 p.m. * Every other Saturday: 7:00 a.m. to 1:00 p.m. **Occasional travel to customer sites** is required. Are you interested? If you meet the required education and experience criteria and enjoy roles where organization, follow-up, and customer service are essential, **we invite you to apply. We want to meet you.** Workplace: On-site employment