Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer\-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. **Responsibilities:** * Record and process confidential customer information, including payments and account creation. * Handle assigned calls and provide support for service operations. * Respond promptly to customer inquiries and proactively resolve complaints. * Demonstrate in\-depth product knowledge to offer effective customer support. * Process orders, forms, requests, and maintain accurate records of customer interactions. * Contact potential customers via phone and email, utilizing CRM tools for follow\-ups. * Conduct Cross\-Selling and Up\-Selling to maximize sales opportunities. * Report weekly on sales goals, objectives, and achievements. * Attend training sessions to stay updated on new products and service offerings. * Proactively inform customers about new products, services, and company policies. **Requirements:** * Previous experience in customer service and/or sales roles is preferred. * Advanced English Level B2 o C1 * Empathetic and customer\-focused mindset. * Detail\-oriented with excellent organizational skills. * Proficiency in using CRM systems and other relevant software. * Willingness to adapt to a fast\-paced and dynamic work environment. About us: Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary Fiber internet service with best\-in\-class practices. zsjBDcBjOE