Job Summary: We are seeking a Software Support Assistant to provide product operational support, conduct testing, manage SQL queries, report incidents, and train end users. Key Highlights: 1. End-user software support and testing 2. Teamwork integration 3. Willingness for personal growth and rapid learning Direcline Software — An established company specializing in sector-specific software development (39 years of operation). We require a Software Support Assistant. Your primary responsibilities will include providing software product operational support to end users, performing testing, executing SQL queries, reporting incidents, documenting user manuals, and training end users. Availability to work on holidays according to the Barcelona—Spain work calendar. Required Knowledge: Customer service, software support, database logic, SQL fundamentals, testing, help desk. Desirable: Knowledge of messaging and logistics. Requirements: Responsibility Positive and participative attitude Proactive in identifying alternative solutions to problems Strong willingness and clear predisposition toward work Ability to integrate into team-based development projects Personal growth, willingness, and rapid learning capacity Excellent verbal communication skills Minimum 1 year of experience in software support and customer service. Position Type: Full-time Location: Cali, Colombia Contract: Fixed-term (initially 6 months), renewable depending on productivity. Working Hours: Monday to Friday, 07:00–17:00 initially. Availability for rotating shifts starting as early as 3:00 AM. Education Level: Technical degree or university student in Information Systems Base Salary: 1,751,000 + overtime + statutory benefits Position Type: Full-time Experience: * Software support: 1 year (Desirable) Work Location: On-site employment Application Deadline: 06/01/2024 Expected Start Date: 04/01/2026