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Job Summary: We are seeking a Technical Support and Customer Loyalty Manager for ON OFF Tu Amigo Digital, passionate about customer service and continuous improvement, to strengthen relationships and optimize processes. Key Highlights: 1. An environment where your ideas are heard and put into action 2. A culture of continuous improvement, collaboration, and closeness 3. Projects with real impact and professional growth Are you passionate about delivering WOW experiences? Do you have the ability to transform every interaction into an opportunity to foster loyalty, improve service, and connect with the customer? At ON OFF Tu Amigo Digital, we are looking for a Technical Support and Customer Loyalty Manager who combines strategic thinking, service sensitivity, and consistent action to enhance every touchpoint. If you are someone who does not rest until seeing a satisfied customer, who understands that behind every request lies an opportunity for improvement, and who enjoys optimizing processes, this vacancy is for you. This role is for you if you have: Education or experience in customer service, technical support, or related fields. Minimum 1 year managing customer experience-related processes. Intermediate proficiency in office tools (Excel preferred). Skills such as: Attention to detail and active listening Analytical ability and problem-solving Time management Passion for service and collaborative work What do we offer you? An environment where your ideas are truly heard and implemented A culture of continuous improvement, collaboration, and closeness Projects with real impact on our customers Stability and opportunities for professional growth What will be your mission? Propose and implement continuous improvement initiatives in customer service and loyalty, based on field findings. Execute loyalty strategies to strengthen customer relationships and promote their loyalty to the company. Train and advise customers on products, services, and best practices to maximize their satisfaction. Resolve customer concerns and needs at the point of contact, ensuring timely and effective service. Manage solutions to problems and optimize resolution times while always safeguarding the customer’s experience and needs. Collect field-observed information to identify opportunities for improving the customer experience. Record detailed information on field findings and actions taken, ensuring identification of customer experience improvement opportunities and needs. Location: On-site in Cali Are you ready to make a difference in our customers’ experience? Join a company that does not just provide service — it builds relationships! Apply now and tell us how you can contribute to our team. We’re waiting for you!. -Requirements- Minimum education: High School Diploma / Secondary Education years of experience Knowledge: Customer Service Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, support, support, technician, technologist, technology, tech, technician, technology, technologist
