DESCRIPTION * Technician in systems, electronics, technology, or computer science, or related fields; or seventh (7th) semester of engineering. * 1 year of experience in call center support and/or on-site support. * 40-hour customer service training. * Competencies and skills: Assertive, effective, and respectful communication. * Service orientation, teamwork. REQUIREMENTS * Technician in systems, electronics, technology, or computer science, or related fields. * SO Customer certification among the two most recent versions currently valid in the market. * ITIL certification: latest version, currently valid version, or the version immediately preceding the contract start date. * Knowledge of O365.