DESCRIPTION * Technical degree in Systems, Electronics, Technology, or Computer Science, or related fields * 1 year of experience in call center support and/or on-site support * 40-hour customer service training * Competencies and skills: Assertive, effective, and respectful communication. * Service orientation, teamwork REQUIREMENTS * Technical degree in Systems, Electronics, Technology, or Computer Science, or related fields * SO client certification in one of the two most recent versions available in the market * Latest version of ITIL certification, current version, or the version immediately preceding the contract start date * Knowledge of O365,