DESCRIPTION * Technician in systems, electronics, technology, or computer science, or related fields * One year of experience in call center support and/or on-site technical support * 40-hour customer service training * Competencies and skills: Assertive, effective, and respectful communication * Service orientation, teamwork REQUIREMENTS * Technician in systems, electronics, technology, or computer science, or related fields * SO client certification among the two most recent versions currently valid in the market * ITIL certification: latest version, currently valid version, or the version immediately preceding the contract start date * Knowledge of O365,