Systems Assistant

Description

Job Summary: Provide technical and operational support to ensure optimal performance of equipment, networks, and systems, contributing to operational continuity and information security. Key Highlights: 1. Essential technical and operational support for business continuity 2. Comprehensive management of hardware, software, and connectivity 3. Preventive and corrective maintenance of technology MISSION / PURPOSE OF THE POSITION Provide technical and operational support to organizational users, ensuring proper operation of computing equipment, networks, information systems, and technological tools, thereby contributing to operational continuity and institutional information security. FUNCTION / RESPONSIBILITY Provide on-site and remote technical support to users. Install, configure, and update computing equipment and peripherals. Manage incidents related to hardware, software, and connectivity. Perform preventive and corrective maintenance on technological equipment. Support institutional user and access administration. Support basic network and telecommunications administration. Manage inventory of equipment and technological resources. Log and track incidents via the help desk. Execute queries, validations, and generation of basic database-level reports. Escalate critical incidents to supervisors and/or technology vendors. Provide basic user training on technological tools. SPECIFIC COMPETENCIES User technical support Hardware and software fault diagnosis Network management Equipment installation and configuration Management of technological equipment inventories Basic knowledge of information security Hospital Information Systems (HIS) proficiency Knowledge of Microsoft SQL Server. -Requirements- Minimum education: University degree / Technical program Years of experience Keywords: assistant, helper, aide, auxiliary, assistant, helper, aide, system