customer service call center

Description

Job Summary: We are seeking a Technical Support / Critical Customers Agent to join Indra Group, focused on diagnosing and resolving telecommunications incidents and providing customer guidance. Key Highlights: 1. People-centered culture and continuous professional development. 2. Support from a company recognized as a Great Place to Work. 3. Opportunity for growth and development within the organization. Hiring is ongoing! We are looking for talent to join the Indra Group team. We are seeking a **Technical Support / Critical Customers Agent** ready to integrate into our mission, with the following knowledge: * Technical support to customers in the Mobile (cellular telephony) and Fixed (home services such as internet, telephony, and communications) segments. * Diagnosis and resolution of incidents related to telecommunications services. * Use of internal tools and platforms for case analysis. * Customer orientation and assistance in incident resolution. * Compliance with quality, productivity, and response time indicators. * Guidance on best practices to optimize service performance, including Wi\-Fi coverage and use of complementary devices where applicable. **We seek individuals who share our values:** Innovation, Trust, Connection, Anticipation. **We offer:** * People-centered culture. * Personal and professional development, and purpose-driven projects. * Training curriculum. * EFR measures (Family-Responsible Company). * Support from a company recognized as a Great Place to Work. * Potential to earn additional commissions through guidance and commercialization of complementary solutions or products during customer service, subject to the operation’s current policy. * Continuous training on technical support tools and processes. * Opportunity for growth and development within the organization. * Performance indicators. **Conditions:** **Location:** Bogotá **Contract type:** Indefinite-term contract **Schedules and modality:** * Monday to Friday: Rotating shifts between 8:00 a.m. and 7:00 p.m. * Saturdays: 8:00 a.m. to 2:00 p.m. * Shift scheduling respecting the current legal workweek of 42 hours. Apply now and join The Core! Are you ready to build your future and connect lives with us? \#IndraAtTheCore \#VacanteTech \#CulturaIndra \#InnovaciónEnMarcha Workplace: On-site employment