Job Summary: We are seeking a Help Desk Agent to provide Level 1 and Level 2 technical support, requiring a minimum of university or technical education and 2 years of experience. Key Highlights: 1. Level 1 and Level 2 technical support 2. 42-hour weekly work schedule 3. Rotating shifts Job Offer: Help Desk Agent, Level 1 and Level 2 technical support Location: Calle 93 N° 11-26, Bogotá (100% on-site) Contract Type: Indefinite-term contract Benefits: Life insurance, psychological, legal and financial counseling, employee referral program with monetary bonus, savings cooperative and financial benefits. Work Schedule: 42 hours per week – Rotating shifts Salary: To be agreed upon English proficiency level B1 (reading and writing) (technical test required) . -Requirements- Minimum education: University degree / Technical program 2 years of experience Languages: English Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, soporte, technologist, technician, tech, technology, tecnologia, tecnico, tecnologo