L2 Support Analyst

Description

Job Summary: Level 2 support professional for analyzing and resolving incidents in production environments, ensuring application stability. Key Highlights: 1. Diagnosis of complex incidents and root cause analysis. 2. Interaction with technical and business areas. 3. Collaborative work environment based on values. **Job Description** ------------------- **L2 Support Analyst** ====================== * Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields. * Level 2 support professional responsible for handling, analyzing, and resolving incidents and problems in production environments, ensuring stability and continuity of applications and technological services. * Responsible for diagnosing complex incidents, performing root cause analysis, documenting solutions, and appropriately escalating to third parties or higher-level teams when required. * Must interact with technical and business areas, communicating technical information clearly and effectively. * Availability for extended shifts, on-call duties, and standby coverage as required by service needs. * Remote work mode. **Your Career at Capgemini** --------------------------- * Working within a team-oriented environment, our consultants focus on analyzing, designing, and supporting technology-based solutions for Capgemini clients. * You will collaborate with development, QA, infrastructure, and business teams to ensure proper operation of distributed applications, applying ITIL best practices and production support standards. * You will contribute responsibly and promptly to customer satisfaction by ensuring efficient resolution of incidents, problems, and technical requests. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are located in Paris, France, and we operate in over 40 countries. **You'll love working at Capgemini because:** ---------------------------------------------- * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.