Analista Credit Control Clerk

Description

Summary: Seeking a detail-oriented Credit Control Clerk to manage international accounts, ensure timely payments, and maintain healthy cash flow for global operations. Highlights: 1. Manage international student and agency accounts 2. Ensure timely payments and maintain healthy cash flow 3. Opportunity to work in a global finance team **Job Overview** We are seeking a motivated, detail\-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day\-to\-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations. **Key Responsibilities** **Debt Collection \& Communication** * Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments. * Issue automated and manual payment reminders according to company credit policy schedules. * Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed. * Maintain accurate notes and records of all collection activities and customer communications within the system. **Account Administration \& Reconciliations** * Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily. * Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD). * Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution. * Process credit notes and refunds in compliance with company policies and student visa regulations. **Reporting \& Team Collaboration** * Monitor and review aging debt reports to identify overdue accounts that require immediate action. * Support the Senior Clerk and Team Leader with administrative tasks during month\-end closing procedures. **Requirements \& Qualifications** **Experience \& Education** * 1\-2 years of experience in Credit Control, Accounts Receivable or a high\-volume Customer Service/Finance environment. * Experience in international environments, education, tourism or hospitality is a plus. * Educational background in Finance, Accounting, Business or equivalent practical experience. **Technical Skills** * Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous. * Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas). * High attention to detail with numbers, formulas and multi\-currency transactions. **Soft Skills** * Excellent communication skills, with a polite, professional, yet assertive telephone manner. * Strong organizational skills to manage a high volume of emails and collection accounts efficiently. * Resilience and patience when dealing with difficult payment conversations or cultural differences. Job Type: Full\-time Work Location: In person