Help Desk Analyst – Funza

Description

Job Summary: You will provide technical support, ensuring service excellence through resource administration, report management, and first-level requirements handling for end users. Key Highlights: 1. High-quality, effective, and efficient technical support. 2. Remote management of incidents, requests, and changes. 3. Resource administration and reporting/metrics management. DESK AND LOCATION JUNIOR OPERATIONS AGENT / ANALYST 5 hours ago Description Provide technical support, ensuring service excellence through resource administration, report and/or metrics management, and handling first-level requirements for the organization’s end users. You will be responsible for delivering remote support to users with maximum quality, effectiveness, and efficiency for incidents, requests, or changes. You will manage incidents and requests received via management tools. Requirements For the Funza distribution center: Technical or technological degree in Systems or Telecommunications, or related fields. • ITIL Foundation v3 certification preferred. • Advanced knowledge of office software support, microcomputing, laptop/PC support, printers, multifunction devices, antivirus, operating systems, and remote management systems. • Basic knowledge of networks and telecommunications. • Minimum 1.5 years of experience in: service desks, customer service handling, and interpersonal skills. Profile **JUNIOR OPERATIONS AGENT / ANALYST** Location **Bogotá, Colombia**Experience **1 Year of Experience**