**Company:** Midfield Management **Website:** https://www.midfieldmgmt.com/ **Salary:** Competitive \+ performance bonuses **Start:** Immediate **Role:** Dedicated customer service representative to support clients in property management, operations, sales, and maintenance inquiries, ensuring exceptional satisfaction and retention. **Responsibilities:** * Respond to and resolve customer inquiries via phone, email, and chat in a timely, empathetic manner * Manage end\-to\-end customer interactions: initial contact, issue resolution, follow\-ups, and satisfaction surveys * Collaborate with leadership to improve service strategies and processes * Promote a positive, inclusive customer experience with a focus on diversity and accessibility **Requirements:** * Customer service experience (real estate or property management preferred) * Strong knowledge of SA customer service tools and platforms (e.g., Zendesk, CRM systems) * Excellent communication, empathy, and problem\-solving skills * Bonus: Experience in executive or luxury client support Job Type: Full\-time