**Your opportunity to grow in the digital world is here! If you enjoy helping others and are passionate about delivering excellent service, this position is for you.** **Chat Customer Service Opening – Join the best digital team** ------------------------------------------------------------------------------ At Connect Assistance, we are leaders in technological solutions for Roadside and Home Assistance across several Latin American countries. Our mission is to deliver exceptional experiences and immediate support to every person who contacts us, especially through our digital channels. We value innovation, empathy, and respect, driving us to seek talent committed to excellence in chat customer service. If you're looking for stability, professional development, and a diverse, inclusive work environment, join our team! ### **Main Responsibilities – Online Chat Customer Service** * Manage and resolve customer inquiries, requests, and issues via chat, ensuring clear responses and effective solutions. * Guide users through roadside and home assistance services, maintaining calmness and satisfaction at all times. * Update and record data in internal systems to ensure information accuracy and quality. * Perform digital administrative tasks related to service, focused on customer satisfaction and retention. * Respond with empathy, inclusiveness, and professionalism in all written interactions. * Collaborate with other internal teams to resolve complex cases and provide comprehensive solutions. #### **Requirements to become a Digital Chat Customer Service Advisor** * Completed high school, technical training, or university studies (completed or in progress). * At least 6 months of experience in customer service through digital channels (chat, email, social media, or call center). * Proficient use of chat platforms, digital applications, and basic management systems. * Excellent spelling, writing, and written communication skills. * Organizational ability to manage multiple simultaneous conversations. * Availability for rotating shifts, including weekends and holidays. * Commitment to confidentiality and principles of equality and inclusion. ##### **Key Competencies for Success in Chat Customer Service** * Customer orientation and ability to quickly resolve situations. * Patience and empathy in digital interactions, especially under pressure. * Adaptability to changes in processes and technological platforms. * Efficient time management and handling of simultaneous conversations. * Teamwork and effective communication in a diverse and inclusive environment. ###### **Benefits of joining Connect Assistance as a Chat Customer Service Advisor** * Indefinite contract and job stability from day one. * Competitive salary of $1,423,500 and transportation allowance of $200,000. * Additional non-mandatory allowance of $112,000. * Rotating schedule from Sunday to Sunday, with a hybrid work option available after two months. * Biweekly and timely payments. * Professional growth plan and continuous training in digital skills. * Inclusive, diverse, innovative, and dynamic work environment. * Corporate benefits, comprehensive wellness programs, and exclusive agreements. * Culture of respect, diversity, and positive community impact. **Are you motivated to start your career in digital customer service? Connect your talent with Connect Assistance and grow with the leading team in memorable experiences! Apply now and be part of the digital transformation in customer service.**