**Join something big!** **Who are we?** At Connect, we don’t just solve problems—we transform them into opportunities! We are a leading technology company specializing in Roadside and Home Assistance, operating in Puerto Rico, Panama, Costa Rica, Colombia, and Mexico. Our mission: to deliver extraordinary solutions to everyday situations. If you have talent, passion, and the drive to shine, we want to meet you! **Why will you love this challenge?** **Because it’s your opportunity to:** **Apply your talent to create real solutions** **Work with people from diverse cultures** **Grow both professionally and personally** **What will you do?** * Coordinate on-site and remote service delivery, ensuring compliance with service-level agreements (SLAs) and established timeframes. * Assign and supervise operational resources and vendors for incident resolution, prioritizing safety and quality. * Conduct technical and operational inspections of equipment and/or vehicles when applicable, following defined protocols and checklists. * Record findings, photographic evidence, and reports in internal platforms, ensuring traceability and clarity of information. * Monitor operational metrics (e.g., TTR, SLA, checklist compliance) and propose corrective actions to improve performance. * Coordinate communications with customers, drivers, technicians, and external partners for efficient incident resolution. * Participate in internal audits and continuous process improvement initiatives—including procedures and tools. * Provide technical feedback and on-site support to teams, assisting with training and promoting best practices related to safety and quality. **What are we looking for in you?** * Minimum 2 years’ experience in service coordination, field operations, inspections, or quality control. * Basic technical knowledge in automotive mechanics, assistance equipment, or residential maintenance, as relevant to the role. * Proficiency with digital tools and platforms for inspection logging and report generation. * Analytical ability to interpret operational metrics and design improvement plans. * Excellent communication skills, cross-departmental coordination abilities, and customer orientation. * Availability for local travel as required by operational needs. * Strong organizational skills, attention to detail, and ability to work under pressure. **Desirable qualifications** * Valid driver’s license (if applicable per country and role). * Certifications related to quality, safety, or inspections (valued but not mandatory). * Prior experience in roadside assistance, insurance, or in-home technical service companies. **What will you find at Connect?** Permanent employment contract from day one. Base salary of $1,423,500 + transportation allowance of $200,000. Non-statutory allowance of $112,000. Schedule: Sunday to Sunday (with compensatory day off). Hybrid work model after two months of onboarding. Bi-weekly payroll. **Why will you love working with us?** Because here you’ll turn challenges into real solutions, collaborate with people from diverse cultures, and enjoy space to grow both professionally and personally. Roadside assistance and comprehensive support for your well-being. Mental health support programs and social benefits. Professional development opportunities with clear career paths. *Apply now* and let’s discover together how far you can go.