Dispatch Coordinator

Description

Position Summary: This role is critical for planning, coordinating, and executing dispatches, optimizing routes and costs, and ensuring a positive experience for customers and logistics partners. Key Highlights: 1. Key role in optimizing routes, timelines, and logistics costs. 2. Opportunity to propose improvements in logistics processes and performance. 3. Job stability and a positive work environment with growth potential. Department: Operations / Logistics Contract Type: Fixed-term contract Purpose of the Position: Plan, coordinate, and execute dispatches of pots, plants, and accessories, ensuring timely, complete, and undamaged deliveries. This role is critical for optimizing routes, timelines, and costs, guaranteeing a positive experience for customers, stores, and logistics partners. Main Responsibilities: Schedule and coordinate daily dispatches according to orders and inventory. Define delivery routes and priorities. Coordinate loading with warehouse staff and assistants. Generate shipping guides, delivery notes, and dispatch documents. Verify orders (completeness, packaging, and product condition). Track deliveries and confirm fulfillment. Manage internal and external carriers. Report and manage exceptions, delays, or incidents. Coordinate dispatches to stores and end customers. Monitor delivery timelines, costs, and efficiency. Maintain constant communication with customer service. Consolidate logistics performance reports. Propose improvements in routes, timelines, and processes. Requirements: Technical or technological degree in Logistics, Transportation, Administration, or related fields. Minimum 1–2 years of experience in dispatch or logistics. Knowledge of routing, transportation, shipping documentation, and delivery control. Basic/intermediate Excel skills (desirable). Key Competencies: Planning and organization Operational coordination Tracking and control Customer orientation Incident resolution Orderliness and responsibility Working Hours: Monday to Friday 2 Saturdays per month We Offer: Job stability Payment of all statutory benefits Positive work environment Opportunity for growth Position Type: Full-time Work Location: On-site employment