ERP Services Coordinator

Description

Job Summary: ERP Services Coordinator to lead teams in B2B and BPO environments, ensuring quality and efficiency in customer service. Key Highlights: 1. Leadership of customer service teams and monitoring of KPIs. 2. Promoting continuous improvement in support and service processes. 3. Opportunity to strengthen the ERP service and operations experience. At Ofima S.A.S., a leader in technology solutions with over 35 years of experience, we are seeking an ERP Services Coordinator with an operational focus, customer orientation, and the ability to lead customer service teams in B2B and BPO environments. Your mission will be to coordinate the ERP services area operations, ensuring quality, compliance, and efficiency in customer service, as well as the performance of your team. We invite you to apply and join our team! Responsibilities: Coordinate the ERP services area operations. Lead the customer service team and monitor KPIs. Ensure quality and compliance in B2B customer service. Promote continuous improvement in support and service processes. Requirements: Professional degree in Systems Engineering, Industrial Engineering, Business Administration, Public Accounting, Financial Engineering, Economics, International Business, or related fields. Completed undergraduate studies. Postgraduate studies initiation or projection is desirable. Minimum 2 years of experience in leadership or coordination roles within B2B customer service areas. Experience leading teams of at least 5 people. Experience in B2B environments. Experience in BPO operations or customer service areas. ERP solutions or enterprise software experience or knowledge is desirable. Must reside in Medellín or nearby municipalities within the metropolitan area. Leadership, organizational, customer-oriented, and results-focused skills. Working Conditions: Work Location: Medellín, Antioquia. Work Modality: On-site. Availability for national and international travel. Working Hours: Monday to Friday, 7:45 am to 5:30 pm. Contract Type: Indefinite-term contract. Salary: To be agreed upon based on experience. Join us to strengthen Ofima S.A.S.'s ERP service experience and operations! -Requirements- Minimum Education: University / Professional Degree 2 years of experience Age: Up to 39 years Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, system, management