Bilingual Support Analyst

Description

Summary: This role is for a Bilingual Support Analyst passionate about technology, delivering outstanding support, and growing their IT career within a global team, ensuring seamless technology experiences. Highlights: 1. Opportunity to grow IT career while supporting colleagues across the globe 2. Collaborate with global teams in a follow-the-sun model 3. Clear career progression opportunities into L2 Support and Engineering roles Job Function: IT \& Solutions The role: **Bilingual****Support****Analyst****(Global****IT****Support****\-****LATAM)** Are you passionate about technology and helping people solve technical challenges? Do you enjoy delivering outstanding support in a multicultural and fast\-paced environment? Are you looking for an opportunity to grow your IT career while supporting colleagues across the globe? Join our Global IT Support team and play a key role in ensuring a seamless technology experience for employees across LATAM and beyond. As a Bilingual Support Analyst, you will troubleshoot technical issues, manage access requests, and provide exceptional support while collaborating with global teams in a follow\-the\-sun model. **Key Responsibilities** * Resolve support requests and incidents through the IT service management platform, ensuring timely communication and resolution. * Provide technical support for Windows, macOS, Microsoft 365, Teams, Outlook, VPN, and other end\-user technologies. * Manage user accounts, permissions, and access requests within Entra ID and Active Directory. * Support onboarding and offboarding activities, ensuring employees have the right access and equipment. * Collaborate with infrastructure and technical teams to investigate and resolve complex issues. * Create and maintain knowledge articles and documentation to improve support efficiency. What we need to see from you: * Experience troubleshooting Windows, macOS, Microsoft 365, Teams, and Outlook. * Knowledge of identity and access management within Entra ID and Active Directory. * Understanding of networking fundamentals and VPN connectivity. * Experience working with IT Service Management tools such as Jira Service Management, ServiceNow, or similar platforms. * Strong customer service, communication, and problem\-solving skills. * Professional proficiency in English. **Why join our team?** At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well\-being truly matter. These five key benefits reflect what sets us apart: Comprehensive health and well\-being Continuous learning and career development Performance\-based incentives and employee share participation Flexible and hybrid work models Clear career progression opportunities into L2 Support and Infrastructure Engineering roles, supported by internal training and certification programs Why SoftwareOne?: SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast\-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.