Administrative Assistant - Customer Service

Description

Job Summary: Administrative Assistant responsible for ensuring the smooth operational functioning of the team by providing support in coordination, customer service, and administrative management. Key Highlights: 1. Support in coordination and administrative management 2. Customer service through various digital channels 3. Proficiency in office and digital tools Administrative Assistant A reputable company in the wellness and mental health sector is seeking an Administrative Assistant who will be responsible for ensuring the smooth operational functioning of the team by providing support in coordination, customer service, and administrative management. Location Bello, Antioquia Schedule Monday to Friday: 8:00 a.m. to 6:00 p.m. Saturday: 8:00 a.m. to 12:00 p.m. Contract Type Project-based or task-based contract Salary Current legal minimum wage + statutory benefits Responsibilities Team coordination and follow-up Customer service via WhatsApp, social media, and phone calls Calendar management (appointments, meetings, mentoring sessions) Payment tracking and accounts receivable control Internal communication management Preparation of reports and summaries General support to the administrative leadership Requirements Technical, technological, or university degree in administrative or related fields Minimum 1 year of experience in similar positions Experience in customer service (digital experience preferred) Proficiency in office tools (Google Workspace) Knowledge Gmail, Drive, Calendar, Sheets WhatsApp Business Social media platforms (Instagram, Facebook, TikTok) CRM proficiency desirable (Go High Level or others) Competencies Assertive communication and excellent writing skills Organization and time management Proactivity and autonomy Attention to detail Empathy and customer orientation Confidentiality and accountability Additional Conditions 100% on-site work Professional personal appearance Willingness to learn digital tools Interest in the wellness/emotional sector (preferred). -Requirements- Minimum education: University degree / Technical program 1 year of experience Knowledge: Team management, Microsoft Excel, Microsoft Office Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aide, service, costumer, cliente