Operations Coordinator

Description

Job Summary: Responsible for managing a brewery operation, leading a team of 10 people to ensure efficient processes, an excellent customer experience, and compliance with quality and service standards. Key Highlights: 1. Team leadership in a positive and motivating environment. 2. Ensuring the best customer service experience. 3. Continuous staff development and training. **Publication Date:** October 22, 2025 **Salary:** $4\.500\.000,00 \- $5\.000\.000,00 per month Job Description: Responsible for a brewery operation \- Will lead a group of 10 people, including administrators, Head Chef and their team, waiters, and bartenders. Professional in Food Engineering or Industrial Engineering, Tourism and Hotel Administration, or related fields, with over 5 years of experience in similar roles within the gastronomy or nightlife entertainment industry (it is mandatory to come from this sector). Will successfully lead the team, ensuring compliance with company processes (fundamental) and guaranteeing the best customer service experience. Will lead the team to maintain a positive atmosphere, thus managing differences while consistently guiding the group toward improved outcomes. Will inspire employees through constructive feedback and continuous motivation. Will possess in-depth knowledge of kitchen and bar processes to uphold quality standards, and will know and lead the team on all company procedures across all areas (cleaning and disinfection), setup protocols, service standards, and quality standards. Will monitor production and service timing, and propose improvements. Will foster an environment of trust among partners, employees, and executives. FUNCTIONS 1\) Continuous staff training (primary trainer) 2\). Design the team strategy to achieve corporate objectives regarding service, sales, and building a strong team 3\.) Comply with and enforce company processes with commitment 4\.) Manage cash-handling responsibilities during closing procedures 5\.) Handle customer disputes when necessary 6\.) Strongly communicate current promotions to the sales team 7\.) Audit opening and closing protocols of the operation 8\-) Standardization and control of bar, kitchen, and service processes 9\.\- ) Responsible for developing and executing the weekly purchasing plan 10\) Responsible for performance indicators: sales, cocktail sales, food sales, cleaning and disinfection reports, effective implementation of the purchasing plan, cash reconciliation, inventory reconciliation, customer satisfaction, staff turnover, cost of sales, quality, mystery shopper 11\-) Responsible for implementing the point-of-sale sanitation plan 12\- ) Management reports required by General Management 13\.\-) Process structuring 14\-). Carry out all applicable disciplinary procedures for violations of established policies 17\). Support all marketing and sales activities oriented toward results 18\.) Team leader and developer 19\). Recruitment and selection of personnel 20\.). Operational support in contingency situations. This is an 80% administrative and 20% operational position. Only in case of operational contingencies may these percentages change. Employment Type: Full-time Work Location: Hybrid in Bogotá, Cundinamarca