Sales and Customer Service

Description

Job Summary: We are seeking an organized, customer-oriented individual to ensure timely and accurate order processing, maintain customer satisfaction, and support operational efficiency. Key Highlights: 1. Ensure timely and accurate processing of customer orders. 2. Maintain customer satisfaction. 3. Collaborate with internal teams to ensure on-time order fulfillment and delivery. Job Description – Customer Service Representative We are looking for a highly organized, customer-oriented individual to join our team as a Customer Order Service Representative. As a Customer Order Service Representative, you will play a critical role in ensuring timely and accurate processing of customer orders, maintaining customer satisfaction, and supporting the overall efficiency of our operations. If you possess excellent communication skills, strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply. Customer Service Representative Responsibilities: • Receive and process customer orders through various channels, including phone, email, or online platforms. • Verify order accuracy, ensuring all necessary information is captured—including product details, quantities, prices, discounts, and shipping information. • Communicate with customers to resolve any order discrepancies, address inquiries, and provide order status updates throughout the process. • Collaborate with internal teams—including sales, production, and logistics—to ensure on-time order fulfillment and delivery. • Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions. • Coordinate with sales representatives and suppliers to ensure product availability, resolve delivery issues, and provide accurate delivery timelines to customers. Work Location: Hybrid in Tadó, Chocó