Call Center Trainer

Description

Job Summary: We are seeking an expert contact center trainer to train agents on health and wellness campaigns, design training materials, and improve processes to deliver a high-quality experience. Key Highlights: 1. Opportunity to directly impact patients' and users' experience 2. Work in a professional and motivating environment 3. Ongoing training and opportunities for professional growth Are you an expert contact center trainer looking to apply your experience to health and wellness campaigns? This opportunity is for you! Your Responsibilities: - Train agents on health campaigns and ensure they have all the tools needed to deliver quality service. - Design and implement clear and effective training materials. - Support teams in measuring KPIs, NPS, and CSAT. - Participate in continuous process improvement and action plans. - Manage follow-up on customer and patient cases to guarantee an excellent experience. What We Are Looking For: Minimum 2 years of experience as a call center trainer Experience in contact centers / BPOs, including group training and performance management. Effective communication, leadership, and skills in working with KPIs. Availability to work in Bogotá. Schedule: Monday to Saturday, rotating shifts between 6:00 AM and 10:00 PM Contract Type: Indefinite-term contract, ensuring stability and growth. Benefits: - Direct employment contract with the company - Ongoing training and opportunities for professional growth - Work in a professional and motivating environment - Opportunity to directly impact patients' and users' experience Don’t miss the chance to join a team transforming healthcare experiences in Bogotá!. -Requirements- Minimum education: University degree / Technical program 2 years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico