RMA

Description

Summary: As a Warranty Returns Analyst, you will optimize reverse logistics, maintain brand integrity, and deliver data-driven insights to improve product quality and operational efficiency. Highlights: 1. Manage end-to-end warranty lifecycle for optimal reverse logistics 2. Analyze return trends to identify quality issues and improve efficiency 3. Liaise between customer service and service centers for expedited processes ### **About Us:** Solutions 2 GO is a premier global distributor of world\-class video game and entertainment products, serving as a critical link between top manufacturers and major retailers. We are a fast\-paced, innovative organization that thrives on excellence in supply chain management and retail execution across international markets. ### **The Opportunity:** As a Warranty Returns Analyst, you will play a critical role in optimizing our reverse logistics processes and maintaining brand integrity. You will manage the end\-to\-end warranty lifecycle, ensuring that product returns are processed efficiently while delivering data\-driven insights to improve overall product quality and operational efficiency. ### **Job Responsibilities:** * Manage and validate warranty claims for defective products, ensuring strict compliance with manufacturer policies and internal company standards. * Coordinate with warehouse operations to oversee the physical inspection, sorting, and reconciliation of returned inventory for accuracy. * Analyze return trends and generate detailed reports to identify recurring quality issues, factory defects, or fraudulent claim patterns. * Act as the primary liaison between customer service teams and authorized service centers to expedite repair, replacement, or credit processes. * Maintain accurate digital records within the ERP system to track credit memos, shipping documentation, and the final disposition of assets. ### **Desired Qualifications:** * Minimum of 3 years of professional experience in reverse logistics, warranty administration, or supply chain analysis. * Strong technical knowledge of consumer electronics or gaming hardware to accurately assess and troubleshoot product defects. * Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and experience working with integrated ERP systems like SAP or Oracle. * Exceptional attention to detail and a proven track record of managing complex administrative workflows with high accuracy. * Professional proficiency in both English and Spanish to effectively interact with international vendors and diverse internal stakeholders. ### **Nice\-to\-Haves:** * Previous experience working specifically within the video game distribution or consumer technology retail industry. * Formal certification in Supply Chain Management (CSCP) or a Lean Six Sigma Green Belt. * Deep familiarity with local consumer protection laws and warranty regulations across Latin American markets. * Experience utilizing data visualization tools like Power BI or Tableau to track and present return metrics. * Bachelor’s degree in Business Administration, Industrial Engineering, or a closely related field.