Summary: This full-time role requires excellent English communication, strong scheduling judgment, problem-solving skills under pressure, and keen attention to detail for managing caregiving schedules. Highlights: 1. Handle calls professionally with U.S. caregivers and clients 2. Prioritize urgent coverage needs and understand caregiver availability 3. Remain calm during emergency schedule changes and demonstrate solutions English Communication (Required) \- Clear spoken English with neutral accent \- Ability to professionally handle phone calls with U.S. caregivers and clients Scheduling Judgment \- Can prioritize urgent coverage needs \- Understands caregiver availability, overtime, and continuity of care Problem\-Solving Under Pressure \- Remains calm during call\-offs or emergency schedule changes \- Demonstrates solution\-oriented thinking Attention to Detail \- Accurate data entry \- Follows procedures consistently Job Type: Full\-time Work Location: In person