Job Summary: We are seeking a Service Manager to ensure service continuity and enhance customer experience in the telecommunications sector. Key Highlights: 1. Manages customer relationships efficiently and fosters customer loyalty 2. Coordinates service delivery and monitors KPIs 3. Proposes improvements to customer solutions **Job Description** ---------------------- A telecommunications company is seeking a Service Manager with three (3) years of experience in related responsibilities, focused on ensuring service continuity and enhancing customer experience through agile and reliable management. Academic Qualifications: Bachelor’s degree in Telecommunications Engineering, Electronics, Systems Engineering, or related fields. Job Mission: To promote efficient management through close and trustworthy customer relationships, ensuring service continuity, customer loyalty, and continuous improvement of delivered service performance. Responsibilities: * Coordinate internally across different departments for service delivery, expediting incident resolution and handling customer requests. * Monitor service KPIs, ensuring compliance with contractually agreed SLAs. * Keep customers informed regarding the progress of request handling, service modifications, and fault resolution. * Analyze existing customer solutions and propose improvements to ensure optimal service functionality. * Manage reports requested by customers, including audits and special reports. Preferred Knowledge: * ITIL Certification * CCNA Certification * Information Security Course * Knowledge of FTTx networks, Routing and Switching, Cloud, MPLS networks, Networking, VoIP, Wireless solutions, SD-WAN, Virtualization Professional Competencies: Service quality, interpersonal skills, problem-solving, and analysis and understanding of proposals. Salary: To be negotiated + current statutory benefits. Contract Type: Indefinite-term contract. Work Schedule: Monday to Thursday, 8:00 am to 6:00 pm; Friday, 8:00 am to 5:00 pm, with a one-hour lunch break; hybrid schedule 3×2. Work Location: Medellín.**Candidate Requirements** -------------------------- * Bachelor’s degree in Telecommunications Engineering, Electronics, Systems Engineering, or related fields. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need to: 1. Apply to the job posting 2. Check your email 3. Log into Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ The Employment Service operated by Comfama is the platform connecting individuals with companies offering job opportunities and seeking talent to support their growth and consolidation. Job vacancies published by Comfama’s Employment Service correspond to employment opportunities offered by companies across various sectors located in Medellín and Antioquia. If you are interested in exploring job vacancies and connecting professionally with Comfama, we recommend visiting our website www.comfama.com and selecting the “Work with Us” option.