Job Summary: We are seeking a Junior Portfolio Analyst to add value to our clients by providing accurate and timely information in collections management. Key Highlights: 1. Opportunity for professional growth (career plan) 2. Continuous training in customer service and financial data management 3. Join a team committed to improving lives and well-being **Company Description:** We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and fulfillment of our purpose—"Improving Lives, Our Commitment"—since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing commitment and efforts to generate well-being and efficiency for our clients and collaborators, as well as our intention to contribute to social and environmental issues in our country. We have more than 6,500 collaborators—the \#OSFamily—across the national territory, working for Colombia’s and Latin America’s most important companies and institutions to transform experiences. **Job Mission:** Add value to our clients by providing accurate and timely information **Job Responsibilities:** **VACANCY:** JUNIOR PORTFOLIO ANALYST \| PRIMAX Technical or technological degree, preferably in customer service or disciplines focused on accounting/financial data management (accounting, economics, business, administration). Minimum six (6) consecutive months of experience in customer service contact centers handling collections operations. Compensation Conditions **Base Salary:** $1,750,905Variable performance bonus: $100,000 Transportation allowance Statutory benefits **Salary Payment Date:** 2nd of each month (Davivienda Bank) **Variable Payment Date:** 20th of each month, paid in arrears If you hold an account with another bank, payment may take 2–3 business days to reflect. Employment Type Contract based on internal conditions (per company policy). Work Location Caracas Branch – Calle 31B \#14\-25 Working Hours 8-hour daily shift (44 hours per week) within the following schedule: **Monday to Friday:** 7:00 a.m. to 6:00 p.m. **Saturdays:** 7:00 a.m. to 1:00 p.m. Training **Duration:** 3 days In-person modality **Requirements:** Technical or technological degree * Minimum 1 year of experience in call center or in-person customer service * Proficiency in office software, information analysis, and data management. **Offer Conditions:****Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Enrollment in employee savings fund