Job Summary: A leading technology company is seeking a high school graduate or technical professional to provide Samsung customer service, including equipment reception and warranty management. Key Highlights: 1. Professional development opportunity in the technology sector 2. Dynamic and collaborative work environment 3. Access to continuous training and development programs A leading technology company is seeking a high school graduate or technical professional with a background related to customer service and a minimum of 6 months’ experience for Samsung customer service, specifically for equipment reception and warranty processing. - Responsibilities: * Provide guidance to customers during the equipment intake process for technical service, ensuring clear, timely, and solution-oriented service. * Receive and verify requests related to mobile phone malfunctions (e.g., signal issues, SIM card reading problems, software issues, among others). * Perform an initial equipment diagnosis to validate the malfunction reported by the customer. * Implement basic solutions where applicable, such as authorized software updates or configurations approved by the brand. * Manage equipment intake into technical service when specialized review is required, ensuring accurate case registration and documentation. * Inform customers about the diagnostic status and subsequent procedures. * We Offer * -Salary: 1.750.905+ Statutory Benefits -Schedule: Monday to Friday, 10:00 am – 7:00 pm; Tuesday, Wednesday, Thursday, Saturday, 10:00 am – 6:00 pm (44 hours per week) -Work Modality: On-site -Location: Tunja -Employment Type: Contract for Services or Labor (Vacation benefits) * Additional Benefits * -Seniority-based bonuses and vacation days. -One free day off during the employee’s birthday month. -One additional day off for bereavement. -Professional development opportunities within a leading technology company. -Dynamic and collaborative work environment. -Access to continuous training and professional development programs.-Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Languages: Spanish Knowledge: Fault analysis, Technical analysis Keywords: advisor, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, service, costumer, cliente