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Customer Service Analyst
Indeed
Full-time
Onsite
No experience limit
No degree limit
111411, Los Mártires, Bogotá, Colombia
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Description

Job Summary: We are seeking a Customer Service Analyst responsible for order management and tracking, ensuring compliance with internal processes and timely service. Key Highlights: 1. Order management and tracking, and operational coordination 2. Customer service for internal and external customers, with focus on the sales force 3. Use of SAP for reviewing, entering, and modifying purchase orders **Job ID:** 12343 **Alternate Locations:** Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership. We are seeking a Customer Service Analyst responsible for order management and tracking, ensuring compliance with internal processes and timely service across various business divisions. This position focuses on order administration, operational coordination, and internal customer service. **Responsibilities:** * Reviewing, entering, and modifying purchase orders in SAP. * Analyzing orders: pricing, materials, units, and backorders. * Coordinating and tracking bookings and deliveries. * Addressing requests from the sales force and internal departments. * Updating information and generating reports in SAP. **Requirements:** * Bachelor’s degree preferred. * Minimum 1 year of experience in customer service or administration. * Basic proficiency in Excel and Office tools. * Intermediate English. * Analytical ability, organizational skills, teamwork, and results orientation. * SAP/OTC experience preferred. Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.

Source:  indeed View original post
Valentina Rodríguez
Indeed · HR

Company

Indeed
Valentina Rodríguez
Indeed · HR
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