Job Summary: We are seeking a proactive, customer-oriented individual to provide support for the use of a digital platform and ensure user satisfaction. Key Highlights: 1. Multichannel customer service and management of inquiries and complaints. 2. Efficient handling of a high volume of requests/tickets with patience. 3. Opportunity for growth and development in a dynamic and inclusive environment. #### **About Us** **Nalanda** enables organizations of any size to embed trust, security, and compliance across all stages of the supply chain, fostering a community of compliance and innovation across the construction sector and beyond. With over 20 years of history, **Nalanda** is the market leader in Spain for supplier risk management and regulatory compliance. Headquartered in Madrid, **Nalanda** has expanded to establish significant operations in Colombia and is growing in Portugal, Chile, Mexico, Panama, and Peru. **Nalanda** currently employs over 400 people across Spain, Colombia, and four other countries. In April 2024, **Nalanda** was acquired by Once For All Group (OFA), Europe’s leading provider of supply chain management and sustainable procurement software tools, creating a combined group with over 1,000 employees and more than 250,000 customers. Headquartered in the UK, OFA leads in the UK, France, and Spain, and maintains a presence across multiple countries in Europe and Latin America. #### **Job Description** We seek a proactive, customer-oriented individual to provide support for the use of our digital platform and ensure that each user fully leverages its functionalities. This role requires clear, professional, and agile communication across various channels (email, online chat, or any other enabled communication channel), as well as close collaboration with other internal teams to guarantee comprehensive, high-quality service. We value candidates who handle large volumes of requests with organization, a positive attitude, and a consistent focus on customer experience. #### **Key Responsibilities** * Customer service across multiple channels and management of inquiries. * Resolution of questions and complaints via chat and email support. * Management and tracking of incoming and outgoing requests through tickets, email, phone, chat, etc., ensuring timely and effective responses. * Providing reliable, personalized assistance to our customers, delivering clear and tailored solutions aligned with their needs—always with a focus on service excellence. #### **Requirements** * Prior experience in customer service and administrative management. * Ability to handle a high volume of requests/tickets with patience and efficiency. * Capacity to multitask effectively, with strong computer skills and proficiency in Microsoft Office tools. * A positive attitude and ability to work collaboratively, fostering a healthy work environment. * Experience in SaaS companies managing CAE and PRL, and familiarity with CRM tools such as Salesforce will be valued. #### **We Offer** A dynamic and inclusive workplace with opportunities for growth and development. The opportunity to make a significant impact on our organizational culture and talent strategy. Competitive compensation.