We are seeking a **Customer Service Advisor** with exceptional service orientation, outstanding communication skills, and high accuracy in their work to join our team in Bogotá. Their primary responsibility will be managing requests, supporting the order process, coordinating returns, and assisting with delivery monitoring—ensuring clear, timely, and effective service. **Key Responsibilities** * Manage inquiries, requests, and complaints (PQRS) through various digital channels (WhatsApp, email, customer portal, phone calls, and social media). * Verify order information and confirm details prior to dispatch. * Monitor order status and deliveries, ensuring accurate traceability within internal platforms. * Prepare, update, and analyze operational and service reports. * Operate tools such as Dropi, Marca Blanca, TMS, CRM, and other internal control dashboards. * Escalate to respective departments any incidents related to fulfillment processes (picking and packing). * Support daily coordination with logistics partners and both B2B and B2C customers. * Maintain ongoing communication with operations leaders to ensure timely responses. * Adhere to company-established service standards, quality guidelines, and confidentiality protocols. **Requirements** * High school diploma or technical degree in administrative, logistics, or customer service fields. * Minimum 1 year of experience in customer service, contact centers, or similar roles. * Proficiency with digital tools and basic/intermediate Excel skills. * Excellent spelling, effective communication, and ability to work under pressure. Employment Type: Full-time