**Company Description:** We are more than 80,000 people who work every day toward our strong Purpose – To make life simpler and more enjoyable. We are present in 9 countries and made up of major brands positioned across various industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario. Each of these makes us who we are, and it is together, as One Team, that we daily seek to reinvent ourselves and exceed our customers' experiences. If you are a Falabella employee, check all available courses at Academia Falabella, which will help you continue advancing your development and prepare for your next adventure with us! WE ARE A COMPANY THAT SUPPORTS LAW 21015, WE PROMOTE DIVERSITY AND INCLUSION IN ALL FORMS, REGARDLESS OF RELIGION, RACE, GENDER, DISABILITY STATUS, OR NATIONALITY. **Job Mission:** Ensure customer satisfaction by guaranteeing a memorable experience at every touchpoint. **Job Responsibilities:** Ensure customer satisfaction by guaranteeing a memorable experience at every moment of contact occurring during the store visit, promoting the trust generated by the IKEA brand. Meet customer needs by focusing on creating a better everyday life for the majority of people, providing simple and timely solutions, continuously monitoring team-defined KPIs, and implementing respective action plans. Identify and report improvement opportunities in the customer journey to ensure proper functioning and propose corrective actions. Ensure management of order deliveries to customers. Train and support operational teams by providing guidelines, routines, and protocols focused on the customer experience in the store. **Requirements:** Technical or professional education in administrative, commercial, or related fields. Minimum 3 years of experience in customer service, front-end areas (customer-facing) and/or after-sales, preferably in the retail sector. Minimum 2 years of experience leading and managing teams, personnel development, organization, and planning. Experience managing work teams of 10 or more members. Intermediate level of Excel (pivot tables and formulas). **Offer Conditions:****Benefits:** Shopping mall schedule, 100% in-person, rotating shifts (opening, midday, closing) Rotating weekends Indefinite-term contract directly with IKEA Meal benefit and other company additional benefits.