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Buenaventura, Cali, Valle del Cauca, Colombia","infoId":"6414476371609712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Patient Service Junior Coordinator (PSC) - On Site!","content":"**About the Role:** \nHello everyone!!!!\n\nWe are seeking a **Junior Coordinator – Weekends** with strong English skills, enthusiasm for delivering excellent service, and the ability to thrive in a fast\\-paced, dynamic environment. This role is essential to supporting our coordination team, ensuring smooth operations for patients, families, and caregivers.\n\n**Responsibilities:**\n\n* Answer incoming calls and resolve them professionally.\n* Manage caregiver schedules, case assignments, and visit confirmations.\n* Support caregiver education and communicate effectively with patients, families, and staff.\n* Maintain accurate documentation and records using HHA Exchange, Salesforce, and Microsoft tools.\n* Escalate urgent matters to senior coordinators or management.\n* Ensure proper communication of changes or messages to the correct departments.\n* Provide coverage for cases as requested during staff absences.\n* Safeguard confidentiality of all patient and employee records, following HIPAA standards.\n* Contribute to compliance with company policies, quality standards, and regulatory requirements.\n\n**Requirements:**\n\n* Strong communication and organizational skills.\n* Ability to multitask and work independently, while collaborating with the team.\n* Weekend availability is **mandatory**. Shifts are **9 hours on Saturdays \\& Sundays**.\n* Weekday shifts are **8 hours per day**, with **two rest days during the week** from Tuesday to Thursday.\n* Prior experience in healthcare, customer service, or administrative roles is a plus.\n\n**Qualifications:**\n\n* Bilingual Proficiency: Fluent English (C1\\) and Spanish.\n* Passion for service, proactive attitude, and ability to adapt quickly to challenges.\n* High standards of professionalism, confidentiality, and empathy when dealing with patients, families, and caregivers.\n* Commitment to supporting both direct supervisors and senior coordinators.\n\n**Benefits:**\n\n* Competitive salary.\n* Collaborative and supportive work environment.\n* Opportunity to develop leadership and coordination skills in a growing international company.\n\n**Apply Now:** \nSubmit your resume detailing your experience and how you meet the qualifications. 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