Junior Operations Analyst

Description

Job Summary: Handle incidents and requests by managing solutions to ensure user satisfaction while adhering to established protocols. Key Responsibilities: 1. Incident and request handling and resolution 2. Ensuring user satisfaction 3. Monitoring of protocols and procedures DESK AND LOCATION JUNIOR OPERATIONS AGENT / ANALYST 4 hours ago Description * Handle reported incidents and/or requests through authorized channels, managing them via the official tool to resolve issues and achieve user satisfaction. * Follow provided protocols, manuals, and procedures to deliver the service. * Verify escalations requiring assistance and their respective priority levels to provide timely and accurate support. * Confirm that user contact information is correct; otherwise, update it accordingly to ensure continuity of the planned process and delivery of quality service, avoiding additional errors. * Track and execute requests and incidents received through various service channels, ensuring resolution and user satisfaction. Requirements * Education Level: Technical, Technological, or Professional degree in Systems. * Basic computer technical knowledge * Customer service skills * Analytical thinking * Teamwork * Proactivity * Reading comprehension * Responsibility * Ability to work under pressure * Basic Office skills. Profile **JUNIOR OPERATIONS AGENT / ANALYST** Location **Bogotá, Colombia**Experience **1 Year of Experience**