Cota Customer Service - Customer Facing Job Listings

**Job Summary:** As a Logistics Coordinator, you will be responsible for overseeing and supporting the operational execution of freight shipments handled by freight brokers. You will serve as a key point of contact between drivers, customers, and brokers, ensuring accurate tracking, timely deliveries, clear communication, and exceptional customer service throughout the transportation process. Strong organizational skills, attention to detail, and proactive communication are essential for success in this role. **Key Responsibilities:** **Shipment Tracking and Monitoring:** * Send tracking links to customers and provide continuous shipment updates. * Monitor the status of each driver to ensure timely pick\-ups and on\-time deliveries. * Maintain full control of all assigned loads and report accurate status updates to the freight broker. **Driver Coordination:** * Contact drivers to verify shipment status and confirm that operations are running smoothly. * Schedule delivery appointments and communicate details clearly with drivers. * Program and update ETAs (Estimated Time of Arrival) for all driver stops. **Customer Service and Communication:** * Respond promptly and professionally to emails, with a strong emphasis on excellent customer service. * Keep customers informed of any changes, delays, or issues affecting their shipments. **Route Planning and Time Management:** * Analyze delivery routes and estimated transit times. * Update routing and delivery time information accurately within the system. **Documentation and System Management:** * Review shipment documentation carefully and submit it correctly to customers. * Upload and maintain accurate load information in the system. * Review Proof of Delivery (PODs) thoroughly to ensure correctness and completeness. **Problem Reporting and Resolution:** * Identify, report, and escalate any issues that occur during transit in a timely manner. * Communicate incidents or delays effectively to both the freight broker and customers. **Qualifications:** * Experience in logistics, transportation, or freight coordination roles is preferred. * Excellent communication and customer service skills. * Strong attention to detail and ability to manage multiple loads simultaneously. * Familiarity with logistics systems and shipment tracking tools. * Ability to work independently in a fast\-paced environment. * Strong organizational and time\-management skills. Job Type: Full\-time

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Customer Service Representative64663191448834121

Indeed

Customer Service Representative

**Company Description** **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* **Job Description*** Act as the first point of contact for customers through phone and email. * Communicate professionally, empathetically, and efficiently in every customer interaction. * Facilitate communication between customers and internal departments. * Handle inquiries related to orders, purchases, billing, and similar topics. * Identify and route each inquiry to the correct department. * Play a key role in ensuring a smooth and positive customer experience. **Qualifications*** Education: Bachelor’s degree or studies in Computer Science or a related field preferred, but not mandatory. * Communication Skills: English B2 required. Must demonstrate excellent verbal, written, and listening abilities. Ability to effectively engage in conversations with North American customers, including understanding common references, slang, and technical terms. * Team Collaboration: Willingness and availability to collaborate with Product, Program, Marketing, and Engineering teams. * Customer Service Skills: Solutions\-oriented mindset with a passion for customer experience. Must exhibit polished etiquette, effective delivery, and the ability to handle difficult customers with a positive approach. • Problem\-Solving Skills: Strong analytical and logical troubleshooting skills. Ability to work under pressure in a highly flexible environment. • Technical Tools Knowledge: Experience with Salesforce, Confluence, and Microsoft Office is preferred. * Availability for Onsite Work: Open to working onsite at North Point (Torre Krystal) facilities. * Time Flexibility: Preparedness to work flexible hours to meet the demands of varying shifts and customer needs **Additional Information** This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Analyst, Corporate Credit Services, Global Wholesale Operations64616260144259122

Indeed

Analyst, Corporate Credit Services, Global Wholesale Operations

Requisition ID: 242865 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** Contribute to the success of the Corporate Lending Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, reconciliation of cash breaks, and audit related activities/requests maintaining accurate controls in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. **Accountabilities** * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Using data from multiple sources, prepare and disseminate oversight, management and ad\-hoc reporting to internal teams and senior management on a daily/weekly/monthly/quarterly basis. * Support the fulfillment for internal and external audit processes by gathering deal documentation for requested data elements, verifying successful translation into our systems of record, and delivering the results in an accurate and secure manner. * Leads by example modelling Scotiabank’s desired behaviors and drive to deliver timely accurate results, guiding and assisting junior team members to achieve better positive outcomes * Regularly review and propose optimization opportunities where possible, documenting expected benefits and proposed operational methods for review. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand and ensure the Bank’s risk appetite and risk culture are considered in day\-to\-day activities and decisions, escalating as required. * Support an environment in which we pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations in accordance with Scotiabank’s Values, its Code of Conduct, and with respect to various risk areas – Operational risk, regulatory/compliance risk, AML/ATF/sanctions risk and Business Conduct governed under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. * Contribute to a high\-performance environment with a positive inclusive attitude, effective communication, and thoughtful time and organization planning. * Champion a customer focused culture to deepen relationships and leverage broader Bank relationships, systems, and knowledge. Reporting Relationships (Job Titles only) Primary Manager: (include secondary Manager if applicable) • Manager, Sustainment \& Control – Corporate Lending Services * Senior Manager, GBS / GWO / Corporate Lending Services Direct Reports: • None Shared Reports (solid/dotted if applicable): • None ***Dimensions**** Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * English level B2\+ Conversational Level * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) **Working Conditions** * Standard office\-based environment or hybrid of in\-office and remote * Supports Canadian statutory calendar for province Ontario * Non\-standard hours are a common occurrence Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Hire & Onboarding Advisor64616260161027123

Indeed

Hire & Onboarding Advisor

**Requisition ID:** 225801 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Initiate ongoing screening for active workers as required. * Collaborates with key stakeholders throughout the workforce security screening process. * Assesses and interprets the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalates as required. * Conducts Tier I review (identify discrepancies and errors) and adjudication (FTE and contingent workers as required). * Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities. * Training new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. * Ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities. * Determines and communicates start dates as required. * Prepare rescind offer correspondence and track candidate status in Success Factors. * Connects with candidates for supporting documentation as required. * Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates. * Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Hiring \& Onboarding. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and Decisions * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and **Reporting Relationships** * Primary Manager: Workforce Security Screening Lead, GHR Services \- Operations * Direct Reports: NA * Shared Reports: NA **Dimensions** * Conducts Tier I adjudication for WSS activities * Provide support to employees on Work Permits * Significant volume of transactions * Responds within established SLAs * Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule . **Education / Experience / Other Information** * Minimum high school degree, or students starting the career in different fields \- not specifically in Human Resources or Administration areas * Fluent and conversational English Level \- At least B2 * CHRP designation (or in pursuit of) an asset * Knowledge of HR transactions * Risk management mindset * Deep understanding of Bank policies and procedures * Strong written and verbal communication skills * Strong relationship management and interpersonal skills * Strong judgment and problem\-solving skills * Strong analytical and strategic thinking skills * Strong Excel Knowledge in formulas and pivot tables (Basic\-Intermediate level) * Attentive to details and deadlines * Proven teamwork capabilities * Flexibility and ability to adapt to changing work environments * Ability to maintain confidentiality Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Analyst, Corporate Credit Services - GWO - (solo referidos)64616260176898124

Indeed

Analyst, Corporate Credit Services - GWO - (solo referidos)

**Requisition ID:** 214124 We are committed to investing in our employees and helping you continue your career at ScotiaGBS ***Purpose*** Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. #### ***Accountabilities*** * Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. * Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record\-keeping. * Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. * Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Classify and archive emails in Outlook promptly. * Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems. * Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team. * Develop and maintain metrics tools, templates, and training materials based on stakeholder needs. * Assist in implementing effective change management strategies for new systems. * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits. * Prepare oversight, regulatory, management, and ad\-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards. * Regularly review processes for optimization opportunities. * Update standard operating procedures to reflect modern practices while contributing to a high\-performance team environment. * Champions a client\-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Maintains up\-to\-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications. * Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: + Resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. ***Dimensions*** * Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. * Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Strong Communication in English (written \& verbal) and Organizational Skills. * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) * English level B2\. \#Li\-Hybrid Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Warehouse worker II

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned. **Responsibilities:** Receives, inspects, and stocks inbound products. Receives returns, counts and confirms quantities, determines condition and completes paperwork. Obtains orders and selects products from the proper locations. Verifies accuracy of orders picked. Stages and securely packs products. Arranges for pick\-up of shipments, contacts carriers and coordinates schedule. Handles products and performs duties according to client procedures and government/compliance regulations. Palletizes cases, wraps, and loads skids onto trailers. Creates shipping labels and other paperwork for parcels to maintain accurate shipping data in warehouse management system. Safely operates various power equipment. Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor. **Qualifications:** High school diploma, GED, or International equivalent Warehouse experience \- Preference Forklift experience \- Preferred **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

QVQG+8J Cota, Cundinamarca, Colombia

Negotiable Salary

Indeed

Associate SLS

**Title: Associate SLS \- Sales Support** **Location: GSC BOG** **Key Responsibilities**: Provide support to the Sales Support team in US by: **Skills / Requirements****:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. Teamwork and autonomy

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert SL

**Title**: Expert SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements**: * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

COLOMBIA Internship Program 202664532047705218128

Indeed

COLOMBIA Internship Program 2026

In GM Financial, we believe in the growing potential of the new generations! GM Financial seeks to create a succesful organization and deliver outstanding business performance through the development of people and teams. To be a succesful business, we are looking for resourceful and inspired people who will make a difference in the development of our team, the skills and capabilities of our organization. We are looking for interns studying in Financial, Administrative, IT and similar areas. We are looking for proactive people with good soft skills and willingness to learn and get better day by day! * Location: Bogotá, Colombia * Reporting * Data Analysis * Internal and external communication * Improvement projects according to the area * Internal customer service * AdHoc activities * Among other activities... * Active student in Business, Marketing, Finance, Accounting, Engineering or related is required. * Availability to work 35 hours weekly (aprox 6\-7 hours daily). * Be located in Bogotá, Colombia or surroundings. * Have the university permit to initiate the internship program. * Strong oral and written communication skills in Spanish and English. * Teamwork and collaborative attitude. * Ability to multitask. * Highly responsible and proactive attitude. * Customer focused approach. * Intermediate Microsoft Office Skills.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert OFR OAM

**Title**: Expert \- OFR OAM (Freight Forwarding) **Location**: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key Responsibilities:** * Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) * Ocean operational knowledge covering shipment creation, track and trace and delivery at destination. * Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands * Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer * Meet all commitments to the customers in terms of follow\-up/ongoing communication * Follow up with DGF operations for booking/schedule/pre\-alerts. Validate and share details with the customer * Exception coordination/resolution with DGF operations \& simultaneously send proactive updates to the customer * Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales * Record any customer complaints; solves customer complaints or assigns tasks to other functions * Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer. **Skills / Requirements:** * Professionals in industrial engineering, international business, or related fields * Minimum of 1 year in Freight Forwarding * Excellent verbal and written communication skills \& business skills in English, Portuguese and Spanish * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert OFR

**Title**: Expert OFR (Control tower) **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Associate Director, Service Delivery645210253258261211

Indeed

Associate Director, Service Delivery

**Customer Service and Support** **Location** Bogota, Colombia Job Title: Associate Director, Service Delivery Job Description Location: COL Bogota \- Mallplaza \- Avenida Calle 19 \# 28 \- 80 Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Sales Support Specialist645210253104671212

Indeed

Sales Support Specialist

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Specialist AFR

**Title**: Specialist \- AFR **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia. * Performance bonus up to 16% of salary

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Specialist SLS

**Title**: Specialist SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities:** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia. * Performance bonus to 16% of salary

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Service Now Administrator Associate645209845831711215

Indeed

Service Now Administrator Associate

Requisition ID: 227899 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\-performing culture. **Purpose** We are the Service Management Technology (SMT) team under GET \- Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit. **Accountabilities** Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast\-paced environment. The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the Servicenow platform. The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. **Is this role right for you? In this role you will:** You enjoy providing support in a fast\-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage ServiceNow Platform deployment and support in ServiceNow. Assist as first and second level support for the ServiceNow incidents and Service Requests. May require overtime and on\-call support occasionally. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** 1\-3\+ years of System Administration or development experience with ServiceNow 1\-3\+ years of hands\-on experience troubleshooting issues and developing the solution within the ServiceNow platform. 1\-3\+ years of hands\-on working experience as a member of a medium or large sized help desk. Certified ServiceNow System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the ServiceNow Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. \#Li\-Hybrid \#COLGBS Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Sourcing and Supplier Management645209845345301216

Indeed

Senior Manager, Sourcing and Supplier Management

**Requisition ID:** 239197 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager is responsible for overseeing the GBS Sourcing and Supplier Management team and supporting Global Procurement project activities. This role offers a strategic view of third\-party supplier relationships across business lines and regions, working closely with senior leadership to align goals, drive innovation, and improve performance. In addition to supporting key supplier engagements, the Senior Manager proactively identifies and mitigates risks related to information security, regulatory compliance, legal exposure, and financial health. The role ensure supplier performance meets contractual obligations and that financial spend aligns with approved budgets and business cases. **Accountabilities** * Collaborate with Business Unit and Operations leaders to fully understand key business drivers, spend drivers, and achieve required support levels. * Proactively work with the Business Line contract owners to understand business needs, business strategy, and pipeline of contract renewals to build an overall supplier contract strategy, with consideration for consolidation and reduction of contracts where opportunity exists. * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Provides category support within and across the Bank’s business segments and serve as a key contributor to a well\-developed and evolving supplier management process with oversight and accountability for key vendor contracts and performance. * Act as an issues/incident escalation point for the supplier that may have an enterprise\-wide impact. * Monitors and consolidates performance to ensure contract compliance and support escalations with an enterprise\-wide impact or not resolved at the business level. * Contribute to a disciplined effort to influence spend and drive cost savings across all business segments. * Ensures strong third\-party management practices aligned to enterprise model are in place to drive continuous improvement. * Leads identification of value creation or supplier savings opportunities with Strategic Sourcing lead and Business Lines. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. * Collaborates with supplier management managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank. * Responsible for an up\-to\-date supplier portfolio that has complete and accurate information demonstrating the supplier ecosystem/portfolio is free of risk (operational, regulatory, financial, reputational, etc.), performance, financial variances against contract and policies. * Coordinate the identification, classification/segmentation and ranking of supplier risks, risk impacts and performance across the assigned suppliers within the Procurement portfolio. * Accountable for adhering to a consistent, repeatable approach to managing the risk/performance of their assigned low/medium risk supplier portfolio to the organization through regular evaluation and reporting at the mandated periodic intervals (monthly, quarterly, annually). * Ensure third\- (and fourth\-) party supplier compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items. **Reporting Relationships** **Primary Manager:** Director, Global Procurement Services GBS **Direct Reports:** Manager, Strategic Sourcing Manager, Supplier Management **Shared Reports (solid/dotted if applicable):** N/A **Dimensions** Excellent change\-leadership and conflict resolution management as well as advanced problem\-solving skills. Excellent stakeholder management skills and comfort in speaking with senior leaders at the Bank, including ability to bridge communications between stakeholders with a focus on structuring contracts to deliver against bank’s needs. Knowledgeable in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred. Strong business acumen and strategic thinking skills. Ability to develop collaborative working relationships with global stakeholder groups. Superior interpersonal and communication skills, exhibits a high level of professionalism. Knowledge and experience with state\-of\-the\-art procurement and analysis technologies. Strong understanding of supplier management and governance concepts including risk management applications and services. Experience developing and completing third\-party risk assessments for enterprise suppliers. Thorough understanding of Supplier Qualification, TPM, and TPRM processes Advanced knowledge of third\-party analytics Technical skills such as Database, PowerBI Clear and thoughtful communicator Attention to detail and consistency Work effectively in cross functional team Ability to influence outcomes and decisions Strong understanding of complex contract and risk issues Experience managing complex supplier relationships, regulatory compliance programs, audit management and internal stakeholders (e.g. IT\&S, Legal, Control Functions etc.) Understanding of financial concepts, such as Dun \& Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers **Education / Experience / Other Information (include only those that are specific to the role)** Bachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field an asset. Minimum of 5\-10 years progressive sourcing, supplier management, and/or global supplier oversight experience. CPM (Certified Purchasing Manager) preferred. Global sourcing, supplier management, and global supplier oversight experience Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Procurement Operations645209845497611217

Indeed

Senior Manager, Procurement Operations

**Requisition ID:** 239194 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Leads and oversees an Operations team in Global Procurement Operations in Bogota ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Operations team consists of Procurement Support Services, Source\-to\-Pay (S2P) Adoption and Payment operations. **Accountabilities** Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Supports and contributes to the creation of roadmaps including strategic and tactical initiatives, to enable the vision and achieve operational goals and objectives of the department. Defines, prioritizes, business cases, budgets, schedules and deliver initiatives through their team to align with the business strategy and meet the department operational needs. Ensures change management plans are socialized, approved, and effective for all campaigns and initiatives. Oversees communications for status reporting of all initiatives, campaigns, and regular compliance monitoring ensuring timely, consistent, delivery, with appropriate insights included. In conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff. Manages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans. Ensures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues. Leads, supervises and assigns Cross Functional Initiatives across the department. Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Creates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset ad behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team. **Reporting Relationships** **Primary Manager:** Director, GPS Procurement **Direct Reports:** Managers (S2P Adoption, S2P Support, Payments) **Shared Reports (solid/dotted if applicable):** None **Dimensions** Oversee a team of X direct full\-time employees Services the Global Enterprise Supports department goals \& objectives related to Value Creation Supports adherence to Procurement and Finance Policy and Procedures Subject to SOX reporting accountabilities for controls documentation and audit support **Education / Experience / Other Information** College Diploma or University Degree in related field 5\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance Including 3\+ years of experience with procurement and payment technologies such as Coupa, PeopleSoft Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Manager, Learning Operations645209845660171218

Indeed

Manager, Learning Operations

Requisition ID: 238208 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. **Purpose** Leads and oversees Learning Operations / GHR Operations in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge * Leads the Learning Operations team ensuring all Learning Management System (LMS) activities and learning administration processes are delivered in alignment with Bank’s policies, standards and established service level agreements (SLA’s) * Oversees the implementation of digital and non\-digital learning programs in collaboration with Learning COE and Learning teams in Business and in Countries, ensuring Assignment Profile rules in the LMS target the required audience * Acts as a consultant to Learning COE to provide guidance on best approach to deliver Learning solutions to target audience considering both LMS capabilities and employee experience * Resolves complex escalated inquiries and/or issues impacting the delivery of learning programs in the LMS * Contributes to the development and maintenance of LMS governance and publishing standards * Works closely with Learning Systems Lead and collaborates with key stakeholders to implement solutions to enhance processes, improve learning delivery and learning technology * Ensures Case Mangement System “Pega” inquiries are responded accurately and within established SLAs leveraging data to develop strategies to keep the queue up to date * Creates reports to determine workload volumes to ensure team’s capacity to meet Learningteam’s demands. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team. **Position: Manager, Learning Operations – Global Human Resource Operations** * Manages 6\-8 direct reports * Data Analytics expertise * Basic Coding knowledge * Expert knowledge of MS Office applications * Systems: Success Factors/SAP – LMS, Pega * Post\-secondary Degree in Human Resources or Business or related field * Knowledge of Learning Management Systems is required * 2 \-3 years experience as People Manager is required * Previous experience in digital program design and development is an asset * Strong data analytics skills are required * Strong knowledge of organizational structure and complexity * Strong project management skills to lead the execution of learning activities * Strong relationship management and interpersonal skills * Strong competence in Learning \& Development programs, processes, policies and procedures * Excellent communication skills, both verbal and written * Spanish language is an asset * Working experience in the finance sector is an asset Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Manager, Workforce Management645209845190411219

Indeed

Senior Manager, Workforce Management

**Requisition ID:** 239196 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. The Senior Manager, is responsible to manage the Labour Services related demand, third\-party(vendor/supplier) contracts execution / invoices management and provide advisory to contract owners \& leadership and support with activities including Contract management, Cost optimization initiatives while interacting and managing relationships with internal stakeholders including Procurement, Contract Management / Legal office, Finance, Third\-party Risk Management, Internal control functions, Supplier Relationship Managers, and external teams such as third\-party suppliers. This role works across senior levels of the organization, articulates and executes on strategy, drives value creation, and delivers against third party management policies, standards, and procedures. **Accountabilities** Leads and drives a customer focused culture by creating relationships with internal stakeholders to support on business objectives, influence key stakeholders and jointly develop, govern, report on the demand management strategies for Labour Services, and leverage broader Bank relationships, systems, and knowledge. Collaborate with contract owners, and business leaders to understand the Labour services demand and provide advisory on the third\-party engagement strategies including right third\-party engagement, right contractual vehicle, appropriate contractual terms \& conditions including business, commercial and legal aspects. Maintains strong relationships with Business Line and account executives/contract owners to enable enterprise views of the third party to develop and drive supplier strategies. Manages technology Labour Services contracts review and approval process and/or manages contract execution and invoice management, and/or pool management ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures. Leads and coaches a team of Managers and Analysts, Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives. Ensure cost efficiency by ensuring right contract\-type, use of appropriate resource roles, approved rates, and right location mix. Works with Business Line and Contract Owners to build a pipeline of contract renewals and to consolidate business and contract requirements and opportunities to support Strategic Sourcing leads with renewals and inform sourcing strategies Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. **Reporting Relationships** **Primary Manager:** * Director, Global Procurement Services GBS **Direct Reports:** Manager, Workforce Management **Shared Reports (solid/dotted if applicable):** * NA **Dimensions** Oversee a team of up to 10 direct full\-time employees This role is global in nature and supports multiple categories and business units. Key contacts include individuals across multiple Business Lines and Functions Supports department goals \& objectives related to Value Creation Supports adherence to Procurement and Third\-Party Management Policy Services the Global Enterprise **Education / Experience / Other Information** Bachelor’s degree in Supply chain, business management, finance, marketing, OR relevant work experience. Minimum 10\+ years progressive experience in third\-party/supplier engagement activities. Fair knowledge about contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job. Strong analytical skills and experience in working with a large dataset on Microsoft excel, and exposure to running complex queries and Macros is preferred. Microsoft Access and/or SharePoint experience, preferred. Stakeholder management skills and comfort in speaking with senior leaders at the Bank. Strong business acumen and strategic thinking skills Excellent change\-leadership and conflict resolution management as well as advanced problem solving skills **Specific Requirements:** Fluent in English and Spanish required Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Warehouse Worker II

**Before applying for a position, select your language preference from the options available in the top right corner of this page.** Explore your next opportunity at a Fortune Global 500 company. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams who will help you improve every day. We know what it takes to move UPS forward: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, there are positions ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned. **Responsibilities:** Receives, inspects, and stocks inbound products. Receives returns, counts and confirms quantities, determines condition and completes paperwork. Obtains orders and selects products from the proper locations. Verifies accuracy of orders picked. Stages and securely packs products. Arranges for pick-up of shipments, contacts carriers and coordinates schedule. Handles products and performs duties according to client procedures and government/compliance regulations. Palletizes cases, wraps, and loads skids onto trailers. Creates shipping labels and other paperwork for parcels to maintain accurate shipping data in warehouse management system. Safely operates various power equipment. Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor. **Qualifications:** High school diploma, GED, or International equivalent Warehouse experience \- Preference Forklift experience \- Preferred **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

QVQG+8J Cota, Cundinamarca, Colombia

Negotiable Salary

Pricing, Reimbursement & Access Manager644170017817621221

Indeed

Pricing, Reimbursement & Access Manager

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. **PRA Manager** Lead the development and execution of payer, reimbursement, and access strategies to optimize patient access and ensure sustainable reimbursement for Lilly brands, in alignment with the company’s global framework and local healthcare environment. **Main Responsibilities** * Demonstrates deep understanding of the local healthcare system, including key decision\-making bodies and the PRA/HTA process. * Identifies and analyzes key stakeholders at national, regional, and local levels, understanding their needs, behaviors, and perspectives. * Interprets healthcare environment factors and trends that influence the management of patients across disease areas. * Evaluates market dynamics and payer trends to anticipate opportunities and risks that may impact brand performance and access. * Understands disease characteristics, current standards of care, and patient pathways to identify unmet needs from both patients and payers. * Analyzes and applies clinical data from Lilly brands to identify opportunities for real\-world evidence generation that supports payer value. * Monitors competitor actions and therapeutic landscape to anticipate their potential impact on the PRA success of Lilly brands. * Uses insights to inform early commercialization and pricing strategies throughout the product lifecycle. * Develops and communicates evidence\-based payer value propositions that align with the brand strategy and value messaging framework. * Leads cross\-functional collaboration to develop integrated payer strategies that ensure consistency between PRA, marketing, and medical priorities. * Prepares evidence\-based dossiers, materials, and value stories that effectively communicate the value of Lilly brands to payers. * Supports the implementation of value\-based agreements and risk\-sharing initiatives grounded in data and payer insights. * Builds trusted relationships with key internal and external stakeholders, including payers, trade associations, and advocacy organizations. * Ensures timely and transparent delivery of PRA\-related initiatives, maximizing synergies and efficiencies across teams. * Coordinates with global and IBU PRA colleagues to share learnings and best practices. * Applies omnichannel engagement tools (OCE) to ensure consistent, compliant, and impactful payer communication. * Defines and tracks performance metrics to measure the effectiveness of PRA strategies and customer experience outcomes. **Skills required:** * Accountability: Takes ownership for decisions, outcomes, and continuous improvement. * Learning Agility: Quickly learns from new or challenging situations; adapts flexibly to changing conditions. * Grit: Demonstrates perseverance and focus on achieving long\-term goals despite obstacles. * Curiosity: Thinks critically, asks insightful questions, and seeks continuous learning. * Emotional Intelligence: Uses self\-awareness and empathy to manage relationships effectively. * Motivational Fit / Passion for Work: Shows commitment to patient value and excellence in execution. * Adaptability: Maintains effectiveness in dynamic, evolving environments. **Desirable Skills:** * Strategic analysis and planning * Negotiation and influence * Problem solving and innovation * Business and financial acumen * Decision\-making under ambiguity * Cross\-functional coordination * Project management and prioritization * Effective communication * Leading and influencing without authority * Service orientation and collaboration mindset **Education and Experience:** * Bachelor’s or Master’s degree in Pharmacy, Medicine, Health Economics, or related discipline. * Minimum 5 years of experience in Market Access, Pricing, or HEOR within the pharmaceutical industry. * Proven experience engaging with payers, HTA agencies, or health authorities. * Strong understanding of the local healthcare ecosystem and reimbursement processes. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Financial Analyst643847939106581222

Indeed

Senior Financial Analyst

At Medtronic you can begin a life\-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** ===================== If you’re passionate about finance, thrive in a fast\-paced environment, enjoys collaborating across departments and loves turning data into insights that drive strategic decision\-making, this is a great opportunity to make an impact in the Med Tech sector. Central LATAM FP\&A function focuses on strategic financial planning, analysis, forecasting and reporting, to support subregion management decision making. We are key members of our partners team beyond finance, identifying valuable insights for the business, constructively challenging the division/functions leaders and coaching them on financial matters. This position will be a hybrid position located in Bogotá. **Responsibilities may include the following and other duties may be assigned:** * Develop the Annual Operating Plan for the Fiscal Year (P\&L, Free Cash Flow, Headcount and Capex), identifying Risks and Opportunities, and finding insights to achieve corporate guidelines * Lead the monthly/quarterly financial close analysis (Variance analysis Vs Target and Vs Last Year results), for revenue, expenses, profitability, and business performance trends, partnering with different stakeholders across the organization to interpret financial data and identify actionable insights * Partner with the commercial leaders to update the quarter Sales estimates and the Risks and Opportunities associated * Support from the financial aspects of Integrated Business Planning processes in the subregion to improve revenue, forecast accuracy, customer service, inventory, and capital management * Responsible for uploading Forecast and Annual Operating Plan data on OneStream (P\&L, Free Cash Flow, Headcount) * Responsible for uploading and maintaining Risks and Opportunities in Anaplan * Develop ad\-hoc financial analysis and models (Commercial business cases and others), as required, in a clear, accurate and timely manner * Prepare reports of findings and recommendations, compiles and consolidates financial plans and provides insights to management, by Operating Unit, Portfolio and / or country * Create Investment Models to evaluate business opportunities, and analyze KPIs (ROI, NPV, IRR) to formulate recommendations to management * Develop and enhance financial models, dashboards, and KPI reports * Support automation initiatives to streamline reporting, forecasting and other processes by Identifying / implementing improvements and leverage information systems to increase efficiency and effectiveness of the FP\&A Team **Required Knowledge and Experience:** * Bachelor’s degree in finance, Business Administration, Accounting or Economics * Four years of relevant experience in Finance Planning and Analysis processes * Fluent in English level * Proficiency in MS Excel as well as experience building financial models involving complex formulas and large data sets * Experience in Power BI dashboard development for financial analytics reporting * Experience with SAP * Experience in healthcare or medical devices industry; experience with Python experience with Hyper automation and Digital Finance is advantageous **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits \& Compensation** ============================ **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short\-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** =================== We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000\+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R\&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Senior Scientist

Job Summary Plan and execute complex technical work for go to market, proactive and analytical projects under the direction of technical leaders; provide key technical support to project teams and has the ability to lead small scope projects internally or externally; the incumbent is expected to have a legacy of technical creativity, allowing them to develop technical insight and recommendations that support project decision\-making, category strategy and customers propositions to highlight IFF product advantage. Responsibilities/Description Establish role as the strong technical part of a team working on strategic or G2M projects, give input on results, findings \& suggest next steps Plan \& manage work with little guidance from senior technical staff Use project management skills to independently work on small technical projects (internal/external) to show self\-sufficiency Able to consult management to obtain appropriate resource or expertise Work in partnership with other multidisciplinary departments such as R\&D, Sales, Perfumery, \& Marketing/CI Visit customers with other team members to listen to issues \& give input on possible solutions Execute the relevant parts of the project within the given timelines Learn to cost out key technologies to stay within project guidelines Begin to suggest possible projects \& help form the strategy for the category/cross category Participate in new concept generation on cross functional project teams for specific customers Use creative/innovative skills to develop relevant new concepts for the given category or application (possible fragrance solutions) Develop new methodologies to prove concepts are working: Analytical or sensory Suggest \& implement ways to improve current processes or methodologies to reduce time, cost or increase performance Stability Evaluator Role(if required): Conduct risk assessment of fragrance formula; Manage stability rework with perfumers; Fine Fragrance\-Manage color matching \& stability rework for colored alcohol solutions Be aware of new trends in base formulation due to innovation, regulatory or convenience\-Anticipate their impact \& suggest studies to understand or alternative solutions Be aware of fragrance ingredient regulatory issues that could impact usage of ingredient types\-Anticipate by suggesting \& testing alternatives Attend a trade show \&/or become a member of a trade association to stay abreast of industry trends Write up all laboratory notes in IFF knowledge management tools in a clear \& concise way to be readily understood by all that have access \& be able to show \& encourage others to use the system Write presentations \& reports to be able to share work with others \& store in IFF knowledge management tools with the correct search fields added Communicate learnings (verbally \& written) to internal project teams Summarize \& share key insights for future work Review \& finalize newly written protocols fornew applications Understand the purpose of the technical/innovation programs \& how they contribute to the overall category/customer strategy Be able to talk competently about all ST\&I disciplines \& in detail about those specialized in Develop higher degree of intimacy with 1\-2 ST\&I disciplines (champion principle) Be able to read, understand, \& give meaningful comments on competitor IP\-Reconstruct the competitor experimentation or testing where needed Be able to give input into where unique IP could be possible on active projects where involved Write sections of IP where involved in the experimentation or testing Stay current on where interesting developments for IFF are coming from \& advise leadership of the development \& why it could be interesting for IFF Work with scientists \& managers from third parties on developing methodology to achieve our joint objectives where applicable Share or present results \& findings with our third party \& suggest next steps Utilize the understanding of the main base components in market product benchmarks per relevant category \& application in order to create fragrance solutions Make suggestions for applying IFF technologies/fragrances to customer bases Understand consumer insight statistics Engage sensory/CI to create POC \& POP testing Be responsible for writing a Personal Development Plan that ensures the ability to meet the current job role requirements, but gives the required ability to achieve the next level when appropriate Have a network of IFF staff \&/or external partners that can help achieve the required capabilities Utilize internal \& external training tools to enhance both soft skills \& technical knowledge Mentor new \& more junior members of the group Stand in for Managers or Senior Scientists at project meetings when they are not available Requirements Required Experience: PhD or BS/MS \& a minimum 6 \- 8 years’ experience in the industrial food, pharmaceutical, chemical, cosmetic, consumer goods, \&/or fragrance industry Knowledgeable in lab safety, relevant application, raw materials, \& chemical processes Can work independently on projects without direct manager supervision Project Management skills Training/Certifications Essential: BS degree in Science \& Technology, Chemistry or related discipline Preferred: MS/PhD degree in Science \& Technology, Chemistry or related discipline We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity \& expression, sexual orientation, or disability. Visit IFF.com/careers/workplace\-diversity\-and\-inclusion to learn more

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Senior Statutory Analyst643731876847381224

Indeed

Senior Statutory Analyst

Job Description : About us With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Finance team deliver sustainable growth for our business, customers, and much\-loved brands. We’re part of a $12\.2 billion gross profit organisation, responsible for driving an exceptional level of performance and creating the potential for future growth. Whether we’re utilising our digital capabilities and analytics to inform our business strategy or creating capacity to invest in the future — no two days are the same in our Finance team. Wherever your skills lie, we’ll help you to learn and develop, supporting you along the way in our inclusive culture. About the team: About the role: Global Business Operations is end\-to\-end multi\-functional shared services for our markets to deliver the Diageo Performance Ambition. DBSC provides a wide array of services to markets and functions, with activities ranging from customer facing services, HR operations, general accounting, financial planning and reporting, and specialist services such as tax and treasury. GBO works as a global network with centers located in Bangalore, Budapest, Bogotá and Manila. Processes are organized into four major process towers: End\-to\-End Commercial (E2EC) Source\-to\-Pay (STP) Financial Control (FC) HR Operations (HRO) Data Services Our ambition is to ‘Deliver best in class solutions and processes to help Diageo win’ through: • Excellent processes: Standardized, effective and well\-governed end\-to\-end processes underpinned by reliable and consistent operations, and exceptional customer experience. • Trusted business partners: Credible change leaders with strong process and commercial acumen, highest levels of accountability, fostering deep strategic partnerships with our business to innovate and shape the future. • Dynamic value creators: CPG leading performance for process and service delivery whilst sustaining a cost competitive position; recognized for our contribution to margin, cash, and growth. • Absolute confidence in controls \& compliance, fit for purpose, simplified and automated by design. • One Amazing Team. Role Responsibilities: Experience / skills required: 4 years of experience working in functions related to Financial controlling Experience in audit companies (Desirable) Accounting standards (IFRS, US GAAP, MEXGAAP etc..) knowledge Financial Accounting / Reporting, and/or Financial Controlling experience (Desirable) Qualifications Certified Public Accountant (CPA) Performance orientation and problem solving Knowledge of ERP SAP FI, CO Deeply knowledge of Microsoft applications such but no limited to Power BI and excel Language skills High level of the English language (spoken and written) B2 Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. Rewards \& Benefits Statement: We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including: Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application Worker Type : Regular Primary Location: Bogota \- EOB Additional Locations : Job Posting Start Date : 2025\-11\-10

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Trainer

**About Us** **Full Potential Solutions (FPS)** is a performance\-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high\-potential career growth with a fast\-growing company. **Our Core Values:** * **Integrity** \- Do what’s right for everyone: clients, shareholders, partners \& colleagues, TEAM is more important than self, and create an atmosphere of mutual respect * **Excellence** \- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement * **Accountability** \- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate * **Grace** \- Respect and appreciate differences, Care for one another, Humility, Make work personal **Our Mission**: To create conditions within which people can thrive! The **Trainer** will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. **Duties and Responsibilities:** * Handle FST, PST, including Nesting classes * Conduct coaching sessions with agents to evaluate skills and behavior gaps * Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly * Submit reports at the end of classes and endorse agents from each training phase. * Record observations for each trainee in class for recommendations and endorsements * Deliver all types of training related to customer service, sales, and process knowledge * Partner with clients in conducting TNA, designing and developing learning content * Evaluate training results and identify opportunities * Provide operational support by resolving learning gaps affecting performance * Work on projects from end\-to\-end project cycles, starting at project conceptualization to implementation, and revisions * **Qualifications:** * **With** **2\-4 years of related work experience as a Trainer in a BPO setup,** preferably someone who handled customer service and sales campaigns * Proven working experience in employee development or related areas. * People\-oriented and a team player. * Adequate knowledge of learning management software and web delivery tools. * Strong verbal and written communication skills and an excellent active listener. * Ability to handle sensitive matters and apply problem\-solving skills to resolve issues. * Propensity to seek out, accept, and integrate feedback professionally. * Self\-motivated, quick/continuous learner with a passion for helping people realize their full potential. * Amenable to work onsite

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Indeed

Expert - OFR OAM

**Title**: Expert \- OFR (OAM) **Location**: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key Responsibilities:** * Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) * Ocean operational knowledge covering shipment creation, track and trace and delivery at destination. * Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands * Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer * Meet all commitments to the customers in terms of follow\-up/ongoing communication * Follow up with DGF operations for booking/schedule/pre\-alerts. Validate and share details with the customer * Exception coordination/resolution with DGF operations \& simultaneously send proactive updates to the customer * Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales * Record any customer complaints; solves customer complaints or assigns tasks to other functions * Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer. **Skills / Requirements:** * Students/Professionals in industrial engineering, international business, or related fields * The minimum experience of 1 year may be equivalent to the requirement of professional education. * Minimum of 1 year in Freight Forwarding. * Excellent verbal and written communication skills \& business skills in English and Spanish. * Customer service and communication skills. * Teamwork and autonomy. **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia. * Performance bonus up to 13% of salary

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

BOGOTA- Customer Service Representative Trilingue643395875744031227

Indeed

BOGOTA- Customer Service Representative Trilingue

**Customer Care Representative** **Responsibilities:** * Be customer obsessed. * Manage each call interaction with our customers’ satisfaction as your number one priority. * Identify customers’ needs, clarify information, research every issue and provide solutions. * Inform customer by explaining procedures; answering questions; providing information. * Deliver on commitments, do what you say you will do. * Resolve the customer issue same day, at most within 24 hours. * Always provide correct information to the customer. Listen carefully to understand the true customer question. * Show empathy and respect with each customer interaction. We talk with a smile on our face. **Requirements:** * High School diploma or equivalent required. * Passion for delivering a stand\-out customer experience. * Excellent verbal and written communication skills. * Ability to ask probing questions and problem resolution skills. * Ability to follow instructions for specific customer resolutions tasks. * Ability to work within a high\-pressure environment and maintain a positive interaction for the customer. * Intermediate proficiency with PC navigation while providing exceptional customer service. * Ability to read, write, speak and understand the English language in a business environment (85% \- 90%). * Ability to read, write, speak and understand the French language in a business environment (85% \- 90%). * Financial services or banking background preferred. * Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. Zsl3yNsFxm

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

P2P Node.js Engineer (100% Remote, Worldwide)643295524363541228

Indeed

P2P Node.js Engineer (100% Remote, Worldwide)

**About Holepunch** At Holepunch, we’re building a peer\-to\-peer development platform that lets you build apps that don’t require infrastructure. No servers whatsoever. Holepunch apps can be deployed to users directly from the machine you develop on, and scale effortlessly. Since servers are removed from the equation, users retain full control over the data they create, keeping things maximally private. The benefits of peer\-to\-peer are innumerable, and we envision a world where everything is peer\-to\-peer by default. We’ve started demonstrating what this future will look like with Keet, our P2P communications app. Holepunch is built on a battle\-hardened, Node.js\-based technology stack we’ve built called Hypercore, which provides the basic machinery for establishing peer\-to\-peer connections and replicating data in a fashion similar to BitTorrent. Currently looking for: **P2P Node.js Engineer (Remote)** We're big fans of Node.js — Holepunch is built on it. During this next growth phase, we could use your help to expand and strengthen our core P2P networking and storage primitives. Our P2P technology covers a wide surface area, so if the parts of this following tech profile fits you, we’d love to talk to you. Requirements * Extensive knowledge of P2P protocols (Kademlia, BitTorrent, libp2p, hypercore) * Demonstrable experience optimizing network protocols for performance * Advanced JavaScript skills for implementing high\-performance networking code * Deep understanding of UDP and TCP/IP networking, including NAT traversal techniques * Experience implementing custom binary protocols and serialization formats * Familiarity with cryptographic primitives for secure P2P communication * Experience with performance profiling and optimization of networked systems Preferred Qualifications * 5\+ years experience building production P2P systems or distributed systems * Experience optimizing JavaScript for low\-latency networking applications * Knowledge of V8 internals and JavaScript performance characteristics * Experience with libuv and asynchronous I/O in C * Contributions to open\-source P2P projects or networking libraries * Experience building reliable systems on unreliable networks * Experience with Node.js native addons and bridging between JS and C

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary

Associate Specialist, HR Services643059114245151229

Indeed

Associate Specialist, HR Services

**Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Associate Specialist, HR Services Overview Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems? This position helps administer HR life cycle inquiries and transaction services as it relates to the new hire life cycle. Role In this role, you will: * Provides day\-to\-day support in such areas as scheduling of interviews, travel arrangements, responding to applicant inquiries, etc. * Communicate processes to employees and MasterCard applicants; resolve inquiries in a timely manner to meet or exceed customer expectations and provide “priceless employee experiences.” * Ensure audit compliance through transaction processing and approval flows. * Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements. * Support and administer the new employee hire process from interview to onboarding. Key Performance Indicators (KPIs) Success will be measured by: * Transaction Processing Time: Average time to complete offer letters and schedule interviews. * Accuracy Rate: Percentage of transactions completed without errors or rework. * Inquiry Response Time: Average time to respond to routine inquiries related to offer letters, interview scheduling, and miscellaneous requests. * Escalation Quality: Effectiveness in identifying and escalating cases that require senior\-level review. All About You You’re a reliable and detail\-focused HR professional who enjoys working behind the scenes to ensure everything runs smoothly. You bring: * Strong attention to detail and a commitment to accuracy in every transaction. * Basic understanding of HR operations, preferably with exposure to onboarding or compliance processes. * Excellent organizational skills, with the ability to manage repetitive tasks efficiently and consistently. * Clear written and verbal communication, especially when responding to inquiries or documenting cases. * Ability to follow established procedures and escalate issues appropriately. * Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HR systems is a plus. * A mindset focused on service, confidentiality, and continuous improvement. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

111411, Los Mártires, Bogotá, Colombia

Negotiable Salary