**Company Description** Experian is a global data and technology company that drives opportunities for individuals and businesses around the world. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market—all by leveraging our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money. We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments. We invest in people and advanced new technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. **Job Description** **Job Description** Position Purpose Ensure comprehensive handling and response of claims, petition rights, investigations requested by regulatory entities, and other written communications submitted by citizens and subscribers, through execution of required actions within information systems. The Analyst must ensure effective quality control in each case handled, providing timely, complete, and substantive responses in compliance with current regulations and established service level agreements (SLAs). Key Responsibilities – Petition Rights Analyst Comprehensive handling and response of requests: Promptly and thoroughly manage petition rights, claims, and information requests submitted by Data Subjects, complying with deadlines established by Law 1266 of 2008 and Law 2157 of 2021, ensuring substantive responses that guarantee citizen satisfaction and regulatory compliance. Case analysis and quality assurance: Conduct detailed analysis of each case, identifying context, background, and applicable regulations, to ensure responses meet the organization's defined quality standards. Monitoring of escalations: Actively monitor cases requiring intervention from other departments or hierarchical levels, ensuring escalations are managed within established timelines and full traceability of each action is maintained. Operational incident management: Record, document, and follow up on any operational incidents occurring during operations, contributing to identifying improvement opportunities and mitigating operational risks. Security policy compliance: Ensure all activities align with organizational policies on information security and personal data protection, guaranteeing confidentiality, integrity, and availability of processed information. Administrative tasks and process compliance: Perform administrative duties inherent to the role, following processes and procedures established by the Vice Presidency and the organization, including proper documentation, filing, and traceability of each managed case. **Qualifications** **Qualifications** * Bachelor's degree holder or final semester student in Business Administration, Law, or related administrative fields * Minimum 1 year of experience in similar roles, focused on responding to petitions, claims, and written communications, preferably in regulated environments or with direct interaction with citizens and subscribers * Required Technical Skills Proficiency in Office suite (Word, Excel, Outlook, PowerPoint) Preferable knowledge of Bizagi for process management Familiarity with document management systems and case tracking * Key Competencies Critical analysis of information Assertive and effective communication Excellent spelling and writing Teamwork and cross-functional collaboration Adaptability to change in dynamic environments Performance under pressure while maintaining quality and meeting deadlines **Additional Information** What sets us apart is that we celebrate what makes us different. Experian’s culture and people are key differentiators. We take our people agenda seriously and focus on what truly matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering… and the list goes on. Experian’s strong people-first focus has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (4.4 stars globally), to name a few. Check out Experian Life on social media or our careers site to learn why. Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian’s DNA and business practices, and workforce diversity drives our success. Everyone can succeed at Experian and bring their best selves regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as early as possible. Experian Careers \- Creating a better tomorrow together Find out what its like to work for Experian by clicking here