Job Summary: Individual with experience in customer service, comprehensive user management, and office software tools, possessing a solid background in call center operations and telephone support. Key Highlights: 1. Extensive experience in customer service and comprehensive user management 2. Solid background in call center operations, telephone support, and PQRS management 3. Strong user orientation and adherence to quality indicators and response time standards Individual with extensive experience in **customer service**, personalized assistance, and comprehensive user management in both in-person and virtual environments. Expert in using office software tools (Microsoft Office, Google Workspace), database management, report preparation, and case tracking. Solid background in **call center** operations, telephone support, PQRS management, handling objections, conflict resolution, and assertive communication. Strong user orientation, compliance with quality indicators, and response time requirements. Key Competencies: * Customer attention and retention * CRM and digital tool management * Document management and archiving * Drafting formal responses * Working under pressure * Effective case follow-up and closure * In-person and telephone support * Handling complaints and sensitive situations Employment Type: Full-time Experience: * Customer service: 1 year (Mandatory) Work Location: On-site employment