Project Coordinator or Supervisor

Description

Position Summary: We are seeking a Call Center Project Coordinator or Supervisor to plan, coordinate, and oversee the comprehensive execution of a contract, ensuring achievement of objectives and proper service delivery. Key Highlights: 1. Team leadership and workforce management 2. End-to-end project and contract coordination 3. Key liaison between client and organization We are looking for a Call Center Project Coordinator or Supervisor! Job Objective Plan, coordinate, supervise, and control the overall contract execution, guaranteeing compliance with established operational, administrative, and technical objectives. Serve as the primary communication channel between the contracting entity and the organization, ensuring proper service delivery, performance indicator monitoring, personnel management, and timely response to client requirements. Academic Qualifications Bachelor's degree in Engineering, Business Administration, Law, Social Sciences, or related fields. Experience General experience: Minimum two (2) years of professional experience. Specific experience: Minimum one (1) year coordinating, supervising, or managing projects related to Contact Centers, customer service, CORE processes, or similar activities. Required Knowledge Personnel management and team leadership. Operational and administrative contract management. Customer service and user support. Monitoring and control of management indicators. Preparation of reports and presentation of results. Proficiency in office productivity tools. Knowledge of Contact Center processes and/or CORE processes (desirable). Regulatory frameworks and guidelines applicable to contract execution. Main Responsibilities Coordinate the administrative, operational, and technical execution of the contract. Act as the primary liaison between the contracting entity and the organization. Supervise compliance with service levels, targets, and established indicators. Ensure appropriate assignment, monitoring, and control of tasks performed by assigned personnel. Monitor operational incidents and manage timely resolutions. Prepare management reports, results, and indicators for oversight and the contracting entity. Ensure quality, timeliness, and reliability of information generated within the project. Guarantee compliance with procedures, guidelines, and directives defined for operations. Implement continuous improvement initiatives to optimize processes and service delivery. Respond to and address requirements, requests, and incidents raised by the contracting entity. Participate in follow-up meetings and present progress on contract execution. Make operational decisions within the scope of authority to ensure service continuity and efficiency. Schedule: Rotating shifts from Monday to Sunday, with one day off per week Work Modality: On-site. -Requirements- Minimum education: University / Professional Degree 2 years of experience Keywords: resident, supervisor, sub-manager, responsible person, coordinator, manager, captain, project