**Become an EXpert as a Help Desk Support Specialist** At **EX Squared LATAM**, we connect talented professionals across the region with impactful digital projects. We’re looking for a **Help Desk Support Specialist** to join our team and provide first\-level technical support to end users, ensuring timely resolution of issues and a high\-quality support experience. This role is ideal for a junior\-level IT professional with a strong service mindset, solid troubleshooting skills, and the ability to communicate effectively with users in English. **What You’ll Do** * Provide **Help Desk and IT support** to end users in Windows\-based environments. * Receive, track, and resolve **support tickets**, ensuring accurate documentation and timely follow\-up. * Perform **user management tasks in Windows Active Directory**, including user creation, deactivation, and permission management. * Deliver **basic support for web and mobile applications**, assisting users with access and functionality issues. * Troubleshoot hardware, software, and access\-related problems with a strong focus on end\-user experience. * Escalate complex issues when necessary, following established support processes. * Communicate clearly and professionally with users to understand issues and provide effective solutions. **What You’ll Bring** * **1–2 years of experience** in **Help Desk or IT Support roles** (junior level). * Hands\-on experience providing **Help Desk support in Windows environments**. * Practical knowledge of **Windows Active Directory**, including user lifecycle management and permissions. * Experience working with **ticketing systems** and structured support workflows. * Basic experience supporting **web and mobile applications**. * Strong **end\-user–focused troubleshooting skills**. * **Basic knowledge of SQL Server** (approximately 1 year) **or strong ability to learn quickly**. * Strong organizational skills and attention to detail. * **Advanced English proficiency (C1\)** — able to communicate confidently with users and teams in English. **Why Join EX Squared?** EX Squared is a global digital solutions company built on collaboration, growth, and technical excellence. Our LATAM team supports international clients while fostering a people\-first culture where learning and professional development are encouraged. You’ll be part of an environment where your work directly supports business continuity and user satisfaction. **What We Offer** * Competitive **USD compensation**. * Opportunities for continuous learning and career growth within IT and support teams.