Description
Job Summary:
We are seeking an On-Site Support Analyst with experience in technical support, preventive and corrective maintenance, and user assistance to join our team.
Key Highlights:
1. Be the hero our systems need
2. Take your skills to the next level
3. Join a leading company
DESCRIPTION
Join our team as an **On-Site Support Analyst** and be the hero our systems need! If you have at least 1 year of experience in technical support and help desk, report management and/or metrics, this is the place for you!
**What do you need to join the adventure?**
* **Professional background:** Technical or Technological degree, or related fields.
* **Experience:** 6 months of on-site and remote support experience, preventive and corrective maintenance, and VPN network connection applications.
* Diagnostics, configuration, maintenance, repair, validation, and functional testing of equipment.
* **In-depth knowledge:** User support, enterprise application support, and internal systems support.
If you are ready to take your skills to the next level and become part of a leading company, don’t wait any longer! We want to meet you!
REQUIREMENTS
Technical or Technological degree, or final-semester students in:
* Desired experience in technical laboratories, service desks, or authorized service centers.
* Hardware and software installation.
* Disassembling and assembling equipment following technical procedures.
* Installing and configuring Windows operating systems.
* Installing Lenovo applications, drivers, and utilities.
* Performing functional tests after repairs.
* Recording diagnostics, activities, and evidence in defined platforms.
* Ensuring proper handling and storage of spare parts.
* Adhering to SLA-defined response times.