Administrative Apprentice

Description

Job Summary: We are seeking an Administrative Apprentice to support the control of service standards and ensure excellence in every interaction with our customers. Key Highlights: 1. Opportunity for first professional experience and dynamic learning 2. Support in controlling service standards and customer experience 3. Development of skills in data analysis and process improvement Administrative Apprentice Boost your career with us! · Are you looking for your first professional experience and want to learn in a dynamic environment? This opportunity is for you! In Colombia ESL, we are looking for an Administrative Apprentice eager to learn, contribute ideas, and grow professionally. What will be your mission? Support the control of service standards and ensure excellence in every interaction with our customers. Requirements Technical or technological student in: Administration, Marketing, Communication, Data Analysis, or related fields Authorization to begin internships (apprenticeship contract) What will you do? Audit calls and evaluate service quality Record and analyze audit information Support the preparation of reports and indicators (KPIs) Manage documentation (manuals, forms, processes) Propose improvements to customer experience Profile we seek Analytical, organized, and detail-oriented person Proactive and initiative-driven Ability to handle multiple tasks simultaneously Key Skills Active listening Excel proficiency (intermediate level) PowerPoint and Canva Presentation of ideas and reports Basic knowledge of tools such as ChatGPT Conditions Salary: Minimum Legal Monthly Wage (SMLV) + Transportation allowance EPS and ARL affiliation Contract type: Apprenticeship Schedule (in-person): Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturdays, 8:00 a.m. to 12:00 p.m. Benefits Access to English license from the start of your internship Improve your English level while working!. -Requirements- Minimum education: High School Diploma / Secondary Education years of experience Keywords: apprentice, internship, trainee, administrative