**Before applying for a position, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 company. Discover innovative possibilities, enjoy our enriching culture, and work alongside talented teams that help you become better every day. We know what it takes to take UPS into tomorrow: people with an extraordinary combination of skill and passion. If you possess the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem solves and maintains ongoing professional relationships with customers. **Responsibilities:** * Processes workforce management software exceptions. * Completes and provides various reports and provides analysis as needed. * Administers discretionary, vacation, and compensation day requests. * Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation. **Qualifications:** * High school diploma, GED, or International equivalent * Strong written and verbal communication skills * Multi-tasking abilities * Working knowledge of Microsoft Word, Excel, Access, and Outlook * Willing to work flexible hours and overtime on occasion **Employee Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.