IT Support Intern

Description

Job Summary: We are seeking an operational intern or apprentice who is proactive and problem-solving oriented for technical support, ensuring efficient and timely assistance. Key Highlights: 1. Practical learning in a corporate environment with continuous training. 2. Exposure to real IT tools and processes for professional development. 3. A key role in technical support, ensuring efficient and timely assistance. **Role Description** We seek an intern or apprentice with an operational focus, who is proactive and problem-solving oriented. This person will play a key role in end-user technical support, ensuring efficient and timely assistance while maintaining high service standards and process compliance. **Internship Objective** The primary objective is to strengthen IT support operations through: * First-level support ticket handling * Equipment setup and configuration (onboarding and offboarding) * On-site technical support to end users * Documentation of processes, incidents, and solutions * Support in IT asset management and inventory **Responsibilities** * Provide first-level technical support (hardware, software, and basic networking) * Perform incident diagnosis and resolution using structured troubleshooting (OSI model) * Manage users in Active Directory * Escalate incidents when necessary * Ensure SLA and response time compliance * Log and track support tickets * Deliver clear, empathetic, and effective user assistance **Requirements** * Technical, technological, or university student in Systems, Systems Engineering, Telecommunications, or related fields * Basic knowledge of: * Windows 10/11 operating systems * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Active Directory * Remote support tools (AnyDesk, RDP, or similar) * Basic networking concepts (IP, DNS, VLAN – introductory level) * Ticketing tools (ServiceNow, Zendesk, or similar) * Desirable: knowledge of antivirus or endpoint security (e.g., Bitdefender) * No prior experience required, but solid foundational knowledge and willingness to learn are essential **Key Skills** * Proactivity and problem-solving orientation * Effective communication and user orientation * Task organization and follow-up * Ability to work under pressure * Discipline to adhere to established processes **What We Offer** * Practical learning in a corporate environment * Mentorship and continuous training * Exposure to real IT tools and processes * Opportunities for professional development Job Type: Internship Contract Duration: 6 months Work Location: On-site