IT Support Intern

Description

Job Summary: The Remote Center Support Intern will provide technical support to employees, research and document solutions, and assist with hardware and software maintenance. Key Responsibilities: 1. Comprehensive technical support to GM Financial employees. 2. Research and implementation of technological best practices. 3. Maintenance of hardware, software, and A/V technologies. The Remote Center Support Intern will provide technical support to all GM Financial employees via phone, email, on-site assistance, and other communication channels. They will be responsible for assisting in researching and documenting solutions for all Level I technical issues escalated from GMF Remote Center users. Additionally, they will assist in researching, implementing, and documenting proven best-practice standards, requiring communication among IT technical staff, business management, and vendors to foster positive relationships. The intern will also assist with and/or perform maintenance for hardware- and software-related issues as needed. * Assist with maintenance and support of audio and video (A/V) technologies. * Complete assigned requests and incidents through the ITSM platform. * Prepare and configure hardware for end users. * Ensure timely completion of assigned projects. * Contribute to the ServiceNow knowledge base. * Test hardware and software for future upgrades. * Support development of the ITSM platform. * Assist with maintenance and upkeep of the Remote Center’s Secure Data Center. * Currently pursuing a bachelor’s degree in IT, Computer Science, or a related field. * Possess **university authorization** * Availability from 8:00 AM to 5:30 PM, Monday through Friday (in-office on Tuesdays and Wednesdays) * Basic knowledge of desktop and laptop hardware and software support. * Basic knowledge of operating systems and applications such as Windows, MS Office suite, technical utilities, and vendor-specific proprietary software. * Basic knowledge of network troubleshooting, including connectivity issues, IP or TCP/IP address identification, VPN software, and support for remote and on-site users. * Basic knowledge of Active Directory. * Basic verbal and written communication skills in English. * Analytical ability to think logically and make sound decisions. * Ability to recommend action plans to resolve hardware and software issues. Ability to perform first-level diagnostics on laptop and desktop hardware and software issues. * GM Financial is an equal opportunity employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, nationality, religion, sexual orientation, gender identity, disability, or any other condition that undermines human dignity and aims to negate or impair individuals’ rights and freedoms. \#LI\-VG1