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Job Summary: Operational-analytical role within Order to Cash (OTC), responsible for collection management, payment follow-up, and customer communication to ensure timely cash recovery. Key Highlights: 1. Daily management of collections and monitoring of assigned portfolio. 2. Effective communication with customers to ensure cash recovery. 3. Analysis of Excel reports for collection tracking. An operational\-analytical role within **Order to Cash (OTC)** responsible for active collection management, disciplined payment follow-up, and effective customer communication to ensure timely cash recovery. **Key Responsibilities** * Execute **daily collection management** on assigned portfolio (overdue and upcoming invoices). * Contact customers via **emails and phone calls** for payment follow-up and commitment tracking. * Record, monitor, and track **payment promises**, ensuring their fulfillment. * Identify root causes of delays and coordinate actions to unblock payments. * Manage **simple disputes** impacting collections, in coordination with Billing and Customer Service. * Maintain updated **collection status in ERP**, with clear and traceable information. * Prepare and analyze **Excel reports** (aging, overdue, payment promises, portfolio tracking). * Escalate **critical customers or at-risk payments** promptly per defined guidelines. * Maintain **professional, clear, and solution-oriented communication** with customers. **Profile Requirements** * Bachelor’s degree in Business Administration, Finance, Accounting, or related field. * 2 years of experience in collections / accounts receivable. * Practical knowledge of aging, overdue, payment promises, and portfolio tracking. * Intermediate–advanced Excel skills: * Pivot tables * Formulas (VLOOKUP/XLOOKUP, SUMIFS, IF) * Analysis and handling of large data volumes * English B1/B2 for written and verbal communication with customers. * Key competencies: assertive communication, organization, follow-up, sense of urgency, and cash focus.
